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Some Concerns for HP Care packs

WajeehRahman
Occasional Advisor

Some Concerns for HP Care packs

Dear Experts,

 

I am looking for HP care pack to cover my LTO autoloader. Before we purchase it, I want to know in case of any hardware problem:

 

- Who will take care for hardware directly HP engineer?

- For firmware upgrade is it covered under care pack?

- If yes who will perform firmware upgrade? HP Directly

 

Please help before we make a call to buy care pack.

 

regards,