Storageworks 1/8 G2 tape autoloader - Tape lock in

[Fox]

Hello,

I have a tape lock in the loader and the error code 9BC4 is displaing.

I read the documentation and move the tape reader out the autoloader.

A tape is lock in but I don't know how move it out the tape reader.

Somebody could help me, please?

Did

[Johan Guldmyr]

Hello,

before you took out the tape reader, did you try to eject it from the backup software or from LTT? What kind of tape drive do you have installed?

[Fox]

I can't eject the tape. So I found the HP documentation to eject manually (after shutdown) the tape in the tape reader and all the tapes in the left and right magazine.

I restarted the autoloader but I always have the issue.

I asked to the autoloader to give me the state of each slot, and strange it sees a lot of slots are full and other empty. So all are empty.

I use the model tape HP  C7973A  800GB RW  Utrium LTO3.

I use this tape type since several months without problem.

My autoloader have more three years.

[Johan Guldmyr]

Is it still stuck? Did you get it out manually?

[Fox]

Yes I eject it manually as the HP procedure is showing.

I forgetted a information(sorry) but before the issue, I have this message on the autoloader : ROBOTIC ERROR 9BC4.

The HP hotine told me to eject all tape. As the warranty of my autoloader finished, I have to do this alone.

[Fox]

But I alaways have the issue 9BC4......

[Johan Guldmyr]

http://h20584.www2.hp.com/hpgt/guides/select?lang=en&cc=us&prodTypeId=12169&prodSeriesId=3319912&lang=en&cc=us

Should be able to tell you more about that error.

[Fox]

I'm going to follow the instruction and I will come back to you after.

Thanks

[Fox]

I didn't fix the issue.

I follow all instruction until the firmawre (now it's3.50) and I have always the issue.

I think I will to contact HP and pay the hotline intervention.....

Thanks for your help.

Did

[Rajanikant]

Hi,

The error reported above is pointing to an issue in the robot. Try to remove all the media in the Autoloader, check if ther are any brocken components in the autoloader. If you are not able to identify, only option is to contact HP support.

this is a physical damage reported and to make the unit work, it might need hardware replacement.

Regards

Raj