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Re: Stuck cartridge on HP DLT 40/80 GB

 
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Arnold Aditiasvara
Occasional Advisor

Stuck cartridge on HP DLT 40/80 GB

I have a problem. This morning after I put my cartridge, it stuck inside and 4 LEDs on right side blinking. Tried to press unload then 1 Led blink for a minute and heard a grind sound then back to 4 LEDS blinking again. Anyone can help me ?
I know there is a way to unload tape manually but can not find how.
10 REPLIES 10
Arch_Muthiah
Honored Contributor

Re: Stuck cartridge on HP DLT 40/80 GB

Arnold,

Have you called HP on this, because if a tape gets stuck in a tape drive, do not try attempt to remove it. Removing jambed tapes will bend the S-pin. Speak with Hp and try sending unit to them fixed.


Archunan
Regards
Archie
Satish M.S.
Valued Contributor
Solution

Re: Stuck cartridge on HP DLT 40/80 GB

Hello:

Please go to www.hp.com and search for the Document Number :LPG50246 titled "HP DLT Tape - How to Remove A Stuck Tape in a DLT40, DLT70, or DLT80 ".

The document has a step by step description to unload/remove the stuck tape manually.
Hope this helps.

Thanks
Satish
Arnold Aditiasvara
Occasional Advisor

Re: Stuck cartridge on HP DLT 40/80 GB

Have tried using LT&T.
And found out Bugcheck Error : B400 and Event : A402 (Drive Error Log)
Any idea ?
Satish M.S.
Valued Contributor

Re: Stuck cartridge on HP DLT 40/80 GB

Arnold:
Can you kindly post the detailed trouble ticket generated by L&TT. Thanks.


Satish
Arnold Aditiasvara
Occasional Advisor

Re: Stuck cartridge on HP DLT 40/80 GB

here's the lt&t ticket result.
FYI, i have not done the manual tape removal. so tape is still stuck inside :(
Marino Meloni_1
Honored Contributor

Re: Stuck cartridge on HP DLT 40/80 GB

|__ Event # 29 - Packet # 29 - Event: A402 {Drive Error Log} [V80-0 12-SEP-2001] 039:05:26.986 POH/PC= 29590/30
|__ 200003EC 338D0101 005E0002 000000BC 00010100 00810010 00000B95 056B0000
|__ F3030001 15040000 72640000 0000F1DE 022A0000 00000000 00000000 00000000
|__ 00000000 00000000 00000000 00000000
|__ Temp 40 C


the 005E code in the third Byte is reporting the cause of the error, and this is indicating: 0050-005F Cartridge Load Errors Check Cartridge/Leaders
The 0002 is: bit 01 ├в Drive is in the Process of Loading a tape but has not entered the calibration phase of the load

This mean that probably you have a Dropped leader situation.

What is a Dropped leader: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=lpg50027&jumpid=reg_R1002_USEN

How to reattach a dropped leader: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=lpg50338&jumpid=reg_R1002_USEN

marino
Arnold Aditiasvara
Occasional Advisor

Re: Stuck cartridge on HP DLT 40/80 GB

how do i know whether it is a dropped leader or not without opening the cover ?
Can I see through the mouth of the drive after I take out the tape manually ?
Marino Meloni_1
Honored Contributor

Re: Stuck cartridge on HP DLT 40/80 GB

Yes you can see, you should have the head of the leader hooked up, and ready to engage in the tape head.

You can also heard a caracteristic sound every minuts, the leader is rewinding, and the peace of plactic running inside the drive cause this sound
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=lpg70039&jumpid=reg_R1002_USEN
Arnold Aditiasvara
Occasional Advisor

Re: Stuck cartridge on HP DLT 40/80 GB

thanks.. I have reseated the leader and today will test it online.
Just one more question.. I found the solenoid arm is still hanging/blocking the cartridge to go in even when cartridge hook in front is in unload position. Do you know how to fix it ?