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SureStore 718 error 92h

David_563
Occasional Contributor

SureStore 718 error 92h

Will not eject tape is there a way to manualy remove the tape?
6 REPLIES
JohnWRuffo
Honored Contributor

Re: SureStore 718 error 92h

If you cannot eject the tape using the commands (otherwise unresponsive) you will have to disassemble the drive from the unit. Take a look at the link below and Chapter 4. It has a good walk through!

http://h200007.www2.hp.com/bc/docs/support/SupportManual/lpg28283/lpg28283.pdf

G'luck!
Enjoy!
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David Ruska
Honored Contributor

Re: SureStore 718 error 92h

Which firmware do you have?

We added an emergency unload test in 2.12 autoloader firmware.
The journey IS the reward.
David_563
Occasional Contributor

Re: SureStore 718 error 92h

i got the tape out with the previouse post but now i am getting the error b6h
JohnWRuffo
Honored Contributor

Re: SureStore 718 error 92h

Hmmm... I advised you to manually open the unit up to get the tape out... you might have disconnected a cable somewhere on the drive... or within the unit chasis.

B8H error code means it was unable to open the drive handle and timed out.
Enjoy!
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JohnWRuffo
Honored Contributor

Re: SureStore 718 error 92h

Look at Figure 4-3 and make sure you have the cables secured to the drive handle motor...
Enjoy!
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Curtis Ballard
Honored Contributor

Re: SureStore 718 error 92h

Both errors 92h and B6h are errors attempting to open the drive handle. The difference is when you are trying to open the handle. The B6h error occurs during the power on self test or when a front panel diagnostic test is run. The 92h error occurs during normal operations.

This usually means one of 3 things
- The drive loader mechanism is broken and not releasing the handle
- The drive handle motor mechanism is jammed/broken
- The wires to the drive handle motor have been damaged.

If the autoloader was working and suddenly quit the most likely cause is the drive loader mechanism broke. The easiest way to check that is to remove the drive then take off the handle motor and operate the handle manually with the solenoid lifted. With a tape in the drive you should hear the solenoid click just befor the handle motor tries to open. If the drive is empty just powering up it is harder to hear the solenoid click but it still should.

The drive handle motor mechansim sometimes gets worn and will stick. If it isn't too worn you can remove it and run it back and forth manually then reinstall it. When reinstalling be careful to leave both screws loose and jiggle the motor then let it sit in it's most natural position when you tighten the screws. The motor will jam if not installed correctly.

To check the wires to the handle motor just remove the drive and inspect them visually.