SureStore DAT24

[Steven Davis]

My Surestore DAT24 will no longer allow me to insert a tape. Any ideas as to the cause of this? The tape only goes in about 3/8 of an inch and doesn't drop down.

P.S. this thread has been moved from Archival Products to Tape Libraries and Drives - HP Forums moderator

[CA538024]

Hi Steven,

Perhaps one of the two documents linked below will offer you some troubleshooting suggestions:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg51100&locale=en_US&taskId=8413&taskName=troubleshoot+a+problem&prodSeriesId=42846&prodTypeId=12169&prodSeriesName=hp+surestore+dat+24k+tape+drive&docId=41412

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg51173&locale=en_US&taskId=8413&taskName=troubleshoot+a+problem&prodSeriesId=42846&prodTypeId=12169&prodSeriesName=hp+surestore+dat+24k+tape+drive&docId=40782

I realize the second document is more in regards to a jammed tape, but it may still help. Good luck and thanks for posting!

Kathy