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SureStore E 10/180 - "Init Failed"

Jon Mattatall
Esteemed Contributor

SureStore E 10/180 - "Init Failed"

I KNEW I shouldn't have let the consultant split without getting the manuals........

I came in today on an unrelated matter, only to find that our OB3.5 backups (Oracle8 RMAN and filesystem) have all failed this weekend.

I had run a successful backup Fri at 16:00.
The next session at 22:00 failed at 22:18 with "Can not unload exchanger medium (Unknown device type specified.)"


The next scheduled b/u was at 23:00 Fri PM, and it and all subsequent sessions have failed with "Cannot open exchanger control device (Unit is not ready.)"

The FSC Log on the library shows -

3203 01 NONE
10/18/2002 22:40:45
3094 01 REACH
10/18/2002 22:40:37

So, the clocks are out of sync, but that should not blow things up.

I opened and closed the library to try and reset it -
3108 01 NONE
30AD 02 REACH
309E 25 NONE

and it went through Camera Calib
Hand Init
Init Failed

I cannot even access the menu, just the log.

Can I reboot the library from the OB cell server? Can I connect a serial console to it and do it from there? Does anyone know wtf has occurred here?

Lost in NB

Jon
A little knowledge is dangerous - none is absolutely terrifying!!!
12 REPLIES
Leif Halvarsson_2
Honored Contributor

Re: SureStore E 10/180 - "Init Failed"

Hi
There is no function in OmniBack for rebooting a library.
Have you tried recycling power ?
Jon Mattatall
Esteemed Contributor

Re: SureStore E 10/180 - "Init Failed"

Love to....

The thing is, I cannot access the menu (assuming I could boot from there). If I flip the breakers on the PDU's, do I run the risk of the library losing it's happy little robot mind? Or is there some sort of minimal OS I can access through the SER1 or SER2 ports on the back?
A little knowledge is dangerous - none is absolutely terrifying!!!
Jon Mattatall
Esteemed Contributor

Re: SureStore E 10/180 - "Init Failed"

Found the .pdf manual, and re-initialized the library using the breakers in back....no difference, the Init still fails.

I hesitate to RESET the thing (I didn't set it up, so I'm not sure of all the settings).

I guess it's a call to HP Monday..........

Nuts.
A little knowledge is dangerous - none is absolutely terrifying!!!
Eugeny Brychkov
Honored Contributor

Re: SureStore E 10/180 - "Init Failed"

Jon,
install HP Library and Tape Tools from http://www.hp.com/cposupport/information_storage/support_doc/lpg50128.html .
As I see you have whole lib failed and non-funtioning now, so if powerrecycling library will keep it in failed state you'll not lose much... but if it'll recover...
Check SCSI cables, terminatiors, etc. Look through library door window to understand if there're no obstructions/stuck tapes.
BTW, could it be anything wrong with OS? Drivers? Device files for picker? (sorry do not know your OS).
Call HP experts
Eugeny
Leif Halvarsson_2
Honored Contributor

Re: SureStore E 10/180 - "Init Failed"


Hi
It seems as the normal way to re-initialize this library is to recycle power. Check this link for manuals.
http://h200002.www2.hp.com/bc/docs/support/SupportManual/lpg28357/lpg28357.pdf
Jon Mattatall
Esteemed Contributor

Re: SureStore E 10/180 - "Init Failed"

Yeah, I've located the manual and reset the power - no joy.

L&TT - I've asked, those above me have denied. There is no reason.

I believe I'll wait till Mon AM to "RESET" the thing, when I can get my HP guy out here, and talk to the fellow who set it up. I'm pretty sure it just wants SCSI ID and fastload on/off, but it would be career limiting to screw this up.....

Jon
A little knowledge is dangerous - none is absolutely terrifying!!!
Michael Tully
Honored Contributor

Re: SureStore E 10/180 - "Init Failed"

Hi Jon,

There should be no problem in either 'resetting' or 'power cycling' the unit. Sometimes these damn tape libraried 'just need it'. If it does not come up clean, then by all means get a HP CE on site to check out the "whole thing".

Get hold of the consultant, shake him around a bit and the manuals may just drop out of his pockets.....

Good luck
Michael
Anyone for a Mutiny ?
Xavier Gutierrez_1
Frequent Advisor

Re: SureStore E 10/180 - "Init Failed"

Hi, Jon.

Open the library's door and check whether the hand assy has a cartridge on it and, if this is the case, remove it. Check for cartridges inserted upside down also...

Regards.
Jon Mattatall
Esteemed Contributor

Re: SureStore E 10/180 - "Init Failed"

For future reference........

Contacted HP, and from the FSC error codes, they believe that the problem is with the actual hand/picker. It may be the motor or a board, they'll determine that onsite.

And an 309E error apparently means there's something stuck in the hand (a tape in this case), which was a result, not a cause, of the problem with the hand.

Jon
A little knowledge is dangerous - none is absolutely terrifying!!!
David Ruska
Honored Contributor

Re: SureStore E 10/180 - "Init Failed"

From the FSCs, it appears the library had a problem when it went to move the media from the drive which is the "Can not unload exchanger medium " message from OB.

The next question is what happened to the library. It obviously had a problem from that point on. Has this happened before? If so, same cartridge or drive? Make sure there are no problems with the cartridge (e.g. not side labels attached, etc) and the drive is correctly installed & seated.

Was the media still stuck in the hand? When they opened the door it didn't sound like they inspected for media still stuck in hand, if it was, then the library will not come up correctly.

Also, someone mentioned that the 309E means a cartridge is stuck in the hand, but it only means that the door has been opened(which they did).

309e ERR_SRV_ACCESS_DOOR_IS_OPEN,
Cartridge access door is open.
All robot activity in the library has been aborted.

Have the CE check for a stuck/misplaced tape before changing out the hand/camera assembly (or any other hardware).
The journey IS the reward.
Jon Mattatall
Esteemed Contributor

Re: SureStore E 10/180 - "Init Failed"

There was a cartridge in the hand, it has been removed...no joy. The CE came in today and checked the obvious mechanical things (connectors, pieces broken off, etc.) but it seems we're going to try swapping the assembly tommorrow (no parts in stock, as we're a little off the beaten path here).

A little knowledge is dangerous - none is absolutely terrifying!!!
Jon Mattatall
Esteemed Contributor

Re: SureStore E 10/180 - "Init Failed"

For future reference....

We swapped the hand/picker assembly, and the problem was solved. The giveaway was when I shook the old picker and a small metal tongue fell out, followed by a $0.02 plastic tab that should hold the tongue in place.

Sometimes, when you hear hoofbeats, it's not a zebra. It's just a horse.

Thanks all,
Jon
A little knowledge is dangerous - none is absolutely terrifying!!!