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SureStore E Library - Hard Error - A command to the transport controller timed out

Kehad Snydewel
Frequent Advisor

SureStore E Library - Hard Error - A command to the transport controller timed out

Hi All

The Library gives me the following error: "Failed to perform an inventory check. A command to the transport controller timed out". What can be the cause of this? I've recalibrated the library, but now it wants a firmware upgrade? Is this normal?
If so what is the most current update?

Thanks
6 REPLIES
Torsten.
Acclaimed Contributor

Re: SureStore E Library - Hard Error - A command to the transport controller timed out

SureStore E Library is like a family name.

What exact model do you have?

I assume it is like an 2/20, 4/40 or something.

Consider a bad picker (robotic) no longer able to move. The latest firmware was 1720.

Did you exchange parts?


Hope this helps!
Regards
Torsten.

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Kehad Snydewel
Frequent Advisor

Re: SureStore E Library - Hard Error - A command to the transport controller timed out

Hi

No, as far as I know, no physical upgragrades were done on that library. It is a 2/20 lib. Secondly, when i do a Inventory check it gives me the following: "Failed inventory check at slot 20" Code 76, Qualifier 86 Sequence 53,53,53,106, 101,51.

Will the firmware upgrade help this cause?

Thanks
Torsten.
Acclaimed Contributor

Re: SureStore E Library - Hard Error - A command to the transport controller timed out

What version are you running?

I would do this:

power cycle the lib.
Watch it! Does the picker move around?

Hope this helps!
Regards
Torsten.

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those who understand binary, and those who don't.

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Kehad Snydewel
Frequent Advisor

Re: SureStore E Library - Hard Error - A command to the transport controller timed out

i power cycled the lib and the robotic moved and scanned all slots successfully.

Firmware Rev:
Library: 1.30.0
Tape drives: 1:59

i will update the firmware and check if this will solve my problem.

will keep you updated.

Torsten.
Acclaimed Contributor

Re: SureStore E Library - Hard Error - A command to the transport controller timed out

This will be helpful, I'm sure.

The picker gets the power from the rails.

The new firmware will help to keep the rails clean (by sweeping). Also the error handling may be improved.

So do the update.
The recommended tool is LTT - do you know it already?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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No support by private messages. Please ask the forum!

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tkc
Esteemed Contributor

Re: SureStore E Library - Hard Error - A command to the transport controller timed out

Think your library is one of the 2/20, 4/40 or 6/60 model. Try to download the firmware from here :

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-002&h_lang=en&h_cc=us&h_product=305031&h_client=S-A-R163-1&h_page=hpcom〈=en&cc=us