- Community Home
- >
- Storage
- >
- Data Protection and Retention
- >
- StoreEver Tape Storage
- >
- SureStore E Library - Hard Error - A command to th...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-28-2007 10:35 PM
тАО08-28-2007 10:35 PM
SureStore E Library - Hard Error - A command to the transport controller timed out
The Library gives me the following error: "Failed to perform an inventory check. A command to the transport controller timed out". What can be the cause of this? I've recalibrated the library, but now it wants a firmware upgrade? Is this normal?
If so what is the most current update?
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-28-2007 10:47 PM
тАО08-28-2007 10:47 PM
Re: SureStore E Library - Hard Error - A command to the transport controller timed out
What exact model do you have?
I assume it is like an 2/20, 4/40 or something.
Consider a bad picker (robotic) no longer able to move. The latest firmware was 1720.
Did you exchange parts?
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
If you feel this was helpful please click the KUDOS! thumb below!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-28-2007 10:59 PM
тАО08-28-2007 10:59 PM
Re: SureStore E Library - Hard Error - A command to the transport controller timed out
No, as far as I know, no physical upgragrades were done on that library. It is a 2/20 lib. Secondly, when i do a Inventory check it gives me the following: "Failed inventory check at slot 20" Code 76, Qualifier 86 Sequence 53,53,53,106, 101,51.
Will the firmware upgrade help this cause?
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-28-2007 11:10 PM
тАО08-28-2007 11:10 PM
Re: SureStore E Library - Hard Error - A command to the transport controller timed out
I would do this:
power cycle the lib.
Watch it! Does the picker move around?
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
If you feel this was helpful please click the KUDOS! thumb below!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-29-2007 12:10 AM
тАО08-29-2007 12:10 AM
Re: SureStore E Library - Hard Error - A command to the transport controller timed out
Firmware Rev:
Library: 1.30.0
Tape drives: 1:59
i will update the firmware and check if this will solve my problem.
will keep you updated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-29-2007 12:13 AM
тАО08-29-2007 12:13 AM
Re: SureStore E Library - Hard Error - A command to the transport controller timed out
The picker gets the power from the rails.
The new firmware will help to keep the rails clean (by sweeping). Also the error handling may be improved.
So do the update.
The recommended tool is LTT - do you know it already?
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
If you feel this was helpful please click the KUDOS! thumb below!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО09-02-2007 10:58 PM
тАО09-02-2007 10:58 PM
Re: SureStore E Library - Hard Error - A command to the transport controller timed out
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-002&h_lang=en&h_cc=us&h_product=305031&h_client=S-A-R163-1&h_page=hpcomтМй=en&cc=us