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Surestore 2/20

Occasional Advisor

Surestore 2/20

Someone has set my library administration passwrd and now nobody can do the tests on the library.
Is there a way to reset?
Pls help.
Michael Tully
Honored Contributor

Re: Surestore 2/20


This has been asked for many times in the forums.
HP has not released the information publicly.
You will have to place a support call with HP
to get the answer.

Anyone for a Mutiny ?
David Ruska
Honored Contributor

Re: Surestore 2/20

How to reset your admin password on a 2/20 (and similar) library:

1. Find the phone number for your local HP support center (use this to look them up).

2. From your library, do the following:

* Access to the front panel of the HP Surestore DLT library.
* From the Home screen, press Main.
* From Main, press Information.
* From Information, press More.
* From this menu, press Date and Time.
* Write down the date (including year) and time.

The agent will need the hour, day, month, and year.

3. Call your local support, and tell them you need to reset your password on a 2/20 library.
If it helps, tell them to refer to document: lpg70430 :-)

4. They will calculate a special password, which you will enter from the date & time screen.

5. Note if steps 3 & 4 move you into the next clock hour, you might need to set the time back to where it was in step 2.

The journey IS the reward.