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Surestore 4/40 lost password

Mark Jones_1
Advisor

Surestore 4/40 lost password

Hi all,

We have a surestore 4/40 tape library that we dont have a clue what the password is to do admin and to connect via the remote card. Anyone know of a way of setting it back to default password setting or turning it off.



Thanks in advance
2 REPLIES
Ralf Loehmann_2
Valued Contributor

Re: Surestore 4/40 lost password

Hello Mark,
there is a routine to reset the password, but for that you need to be in front of the unit. It is possible for HP service to calculate a password to reset your password, but this needs to be done on the phone.

You need to call HP Service, they should know how to do it.

Regards,
Ralf.
David Ruska
Honored Contributor

Re: Surestore 4/40 lost password

Mark,

See the following post for all the details:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=21567

And to contact HP, see:
http://welcome.hp.com/country/us/en/contact_us.html
The journey IS the reward.