TL 891 - Fault Code 300E - Cannot remove tapes, any ideas? Points on offer!

[jazz_1]

Hi all,

I'm getting this code along with "drive stow error" it says on the front panel, reboot or power down to clear" I've tried both, no luck

cheers!

[Andrzej Kowalik · Accepted solution]

This error mean:
"A problem was encountered while trying to stow a cartridge to a drive. Couldnâ t close the door."
resolution from "maintenance and service guide":
"Use the Load/Unload menu or Cartridge Cycle under the Maintenance/Diagnostic menu to visually verify the problem."
In real world you have to romove drive from library and remove from it tape cartridge.
Than you have two option:
1. Drive is good and need cleaning only, or
2. Drive is damaged, you have to replace it with new one.
regards,
Andr

[jazz_1]

Thanks for your help

[Andrew Hazell]

Jaz, did you manage to solve this problem

[jazz_1]

Yes, ended up getting an engineer in, he was able to remove the drive and get the tape out, got it up and running no problems since :)

[jazz_1]

!