TLB Exception causes E1200 to reboot

[Ian Grobler]

Thanks Marino, The FC Tape support has been removed from the active agents on all 3 the SAN-connected servers. I double checked the 0x04/0x4400 sense data and it actually occurred at the exact time the Exchange host was scheduled to start it's backup (12:30 on host, 12:24 on router). As another backup was still occurring the 12:30 backup was placed on hold until the device was free, thus the 0x04/0x4400 sense data could/is definitely related to 2 servers accessing the backup device. This is obviously all controlled from Data Protector as per schedule. I could move the backup job time on a bit but would assume that the 0x04/0x4400 error is transient and not a real issue in this case - it would just indicate that another host has tried to access the device and is not really an error(?).

[Ian Grobler]

Just an update. While I was on leave the E1200 rebooted 3 nights in a row one week and another 2 nights the next. The support team ended up testing direct-attach SCSI backups on the library which worked 100%. HP ended up replacing the E1200 card (FW 5.6.69) with a new one (5.6.06) and the system is now running 100% without any offending reboots. The other site which I upgraded to 5.6.06 from 5.4.25 two months ago is still running fine without issue. So.. I missed out on getting those traces but in the end of the day the E1200 seams to have been at fault, even with the 5.6.69 firmware there must have been some sort of hardware issue with the card. Many thanks to all that have assisted with this one!

[Ian Grobler]

E1200 replaced with new E1200.