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тАО02-23-2011 11:56 PM
тАО02-23-2011 11:56 PM
The problem I am having stems from Symantec Backup Exec, it says "The driver detected a controller error on \Device\RaidPort1." every couple of seconds.
So I ran a repair on it and now the Tape Drive is missing, it's not even showing in Device Manager.
I've reinstalled the drivers, removed them, did this via SBE using the "tapeinst" tool and restarted and blah blah blah.
The tape drive has just vanished.
Any reason for this? How do I get it back?
The initial problem was the tape drive was not doing backups, then HP swopped the unit out and it started doing it's backups, but then was giving errors, I fixed the logon errors, then the IDF errors and then this happened.
Could this be the controller or software related?
Solved! Go to Solution.
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тАО02-23-2011 11:59 PM
тАО02-23-2011 11:59 PM
Re: Tape Drive Missing...
HP StorageWorks Ultrium 920 SAS (EH847A)
Connected to a SAS3442E-HP
At one stage, prior to the Symantec repair, the device was registered on the server, now it's not there, with services started or not.
If I run the L&TT tool, it shows nothing. :(
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тАО02-24-2011 04:58 AM
тАО02-24-2011 04:58 AM
Re: Tape Drive Missing...
Did you try reseating the cable?
And if the server is a Windows box, did you work out the polling, RSM and TUR isses?
Check under "Windows Server and Windows Storage Server" and "Windows 2003 known issues" in page 116 and below ih the following link:
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00775232/c00775232.pdf
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тАО02-26-2011 10:06 AM
тАО02-26-2011 10:06 AM
Solutionif you see the drive in device manager, and it got a driver, then thats all ok.
SBE however, use the serial number of the drive, to keep "track" of the drives. So does most other backup applications.
You might need to delete the drive, in SBE and rediscover it.
This has always been a challenge.
BR
/jag
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тАО02-27-2011 10:47 PM
тАО02-27-2011 10:47 PM
Re: Tape Drive Missing...
Could you guide me on how to fix this problem?
I browsed around and did a bit of Googling to see if I can find a way to remove it and let the Windows 'rediscover' it but have come up short.
Can you (or anyone else) guide me please?
Thanks!
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тАО03-01-2011 12:47 AM
тАО03-01-2011 12:47 AM
Re: Tape Drive Missing...
I went into computer management, removable storage, libraries, deleted all the drives from there, started the PC and now there is only one.
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тАО03-01-2011 12:47 AM
тАО03-01-2011 12:47 AM
Re: Tape Drive Missing...
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тАО03-06-2011 02:19 AM
тАО03-06-2011 02:19 AM
Re: Tape Drive Missing...
I could not guide you anyway.
BR
/jag