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The driver detected a controller error on \Device\Scsi\symmpi1 - backups failing

Richard Cooling
Occasional Advisor

The driver detected a controller error on \Device\Scsi\symmpi1 - backups failing

I have been strugling with this for about 2 months - any help will be appreciated

Server 2003 HP DL360 G5

our backups have started failing - some times they work some times they dont. but mostly backups are not working we get the following error. after reading lots of information. I have the following drivers installed

Tape drive - symantec driver 5.1 SDLT 600
Scsi - Microsoft LSI logic ultra320 5.2.379

it is an additional HP scsi card connected to an external tape drive

I have tried the following - with no success
updated the LSI driver - still errord
changed the driver to a quantum one - still errors
checked all the cables and its all connected ok
the terminator is attached.


Event Type: Error
Event Source: symmpi
Event Category: None
Event ID: 11
Date: 07/01/2009
Time: 12:47:40
User: N/A
Computer: CD-DC1
Description:
The driver detected a controller error on \Device\Scsi\symmpi1.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 10 00 01 00 66 00 ......f.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 00 00 0a 11 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 06 00 00 00 ........



4 REPLIES
TapeDrive Killer
Trusted Contributor

Re: The driver detected a controller error on \Device\Scsi\symmpi1 - backups failing

Have you tried with version 1.24.4.0 already ?

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-7dbe36462d5c490e89abc5cff0

If you still have the erro then the LSI card might be broken

Pablo Alvarado Siles
One drink away from sleeping on the pavement
Richard Cooling
Occasional Advisor

Re: The driver detected a controller error on \Device\Scsi\symmpi1 - backups failing

hi

I have tried with that version. I read that the best driver combo is the sysmapi microsoft drivers for backup exec.

I am retrying with these drivers again to see if it helps.

I guess the next step is to replace the scsi card - although I have never had a scsi card that was working - fail on me. I think its something windows related being rubbish.

Richard Cooling
Occasional Advisor

Re: The driver detected a controller error on \Device\Scsi\symmpi1 - backups failing

as before it doesnt work

I get the following errors with that driver

The driver detected a controller error on \Device\RaidPort1.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Next step - new card
Pramod M
Regular Advisor

Re: The driver detected a controller error on \Device\Scsi\symmpi1 - backups failing

Hi Richard,
Whether it was a SCSI card issue. After replacing the card, now is it working fine ?
I am also facing a same issue.

Event Type: Error

Event Source: Lsi_scsi

Event Category: None

Event ID: 11

Date: 10/8/2009

Time: 4:32:04 PM

User: N/A

Computer: SDOHHQAPP50

Description:

The driver detected a controller error on \Device\RaidPort1.

Regards,
Pramod M