Ultrim 1/8 Autoloader - Tape won't eject

[Elaine Snyder]

The cleaning tape has a broken leader and will not eject. Would you please send me instructions on how to manually remove the tape.
Thanks

[Lewis Finch]

Elaine,

Manual removal of the tape also requires disassembling the autoloader itself. It's not for the faint of heart and the odds of it all working again are not good although it can be done. If the leader is broken and wound around the take up reel you're out of luck. If you are in warranty call HP support and get it replaced. If you're not, consider contacting a tape drive repair company for professional repair. If you really want to take a crack at it yourself I can send you a doc on how to do it.

[Elaine Snyder]

Well it's already partly disassembled. If you would send me the doc, I'll look it over and see if it's worth our continuing and if it looks like we might be able to handle it otherwise we'll look for a repair company. Thanks again for your assistance.

[Lewis Finch]

need an email address

[Preston Taylor]

I also have a tape that won't eject, could you send me the instructions and any diagrams also.