Ultrium 215 Reject My Cartridge

[Omer Asik]

Hi,

My cutomer has one Ultrium 215 internal backup device. The device used for 4 months without any problem.
I insert the Ultrium 1 cartridge to backup device, it takes the cartdige and process something for 30 seconds then imeddiately reject the cartridge. I suspected the crtridge and tried some new cartridges but result is same.

What is my problem ?

[Peter Godron]

Omer,
have tried using a cleaning cartridge first?
Are you sure you are using the right tape type for the drive?
Also (0 out of 7 answers):
http://forums1.itrc.hp.com/service/forums/helptips.do?#34
Regards

[Omer Asik]

Yes ,
I tried a cleaning cartridge and i am sure that I am using the right cartridge. After I had my firts message I tried to update tape firmware but firmware update process was broken. Therefore, the server doesn't see my tape drive. I sent the tape drive to HP for replacement.
Thank you for your help.

[Peter Godron]

Omer,
sorry I couldn't help.
Can this be closed as a hardware fault or even better wait for HP to come back with reason for fault and then update the thread.
Regards

[Peter Godron]

Omer,
can you please close if resolved.

Also (0 out of now 12 answers):
http://forums1.itrc.hp.com/service/forums/helptips.do?#34

Regards

[David Ruska]

Assuming you are on a host OS supported by HP Library & Tape Tools, install the most recent version of the tool (www.hp.com/support/tapetools), and save a support ticket to a file (to capture the current logs), and then run the device analysis test. It may suggest a firmware update. See if that leads to resolution of your problem.