Ultrium 230 performance issue on ARCServe Version 11

[Martin Seto]

I have a new HP Ultrium 230 external tape drive connected to a Ultra160 SCSI adaptor on a brand new Server (non-HP). The server is running Windows 2000 Server (SP4) and Brightstor ARCServe version 11. The backup speed is quite slow. Even when I backup the local hard disk of the server I took near 4 hours to backup just 24GB data. Any suggestion?

[Marino Meloni_1]

try with new drivers for HBA,
be sure to have last Arcserve drivers for the Ultrium, or try with HP one
you can use L&TT to diagnose the problem, the "System performance" test and the "Device Performance" test will help you to identify the problem

http://h18004.www1.hp.com/products/storageworks/ltt/index.html

[josemaria cr]

Any info in the Event Viewer?

You can put the Device Support Update 4 QO57427 - http://supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO57427 and try again (remember de prerequisite QO53978).

jmc