Ultrium-3 LTO 400/800 GB Failed After New Tapes Used

[Crocodile_1]

I have the above tape drive, roughly one year old, running backups with no problems using 400/800 GB HP tapes. I then tried a Maxell tape of the same size, and the drive has become unusable. It will not read any kind of tape now after inserting one of the Maxells. If I run the HP maintenance program it just hangs when attempting to clean the unit.

Any ideas?

Regards

[D Wong]

Hi Crocodile:

You try installing LTT software and running the LTO Assessment test to see if tape drive is still working properly. If the tape drive fails the LTO Assessment test then I think your tape drive may need to be serviced.

You did not say if you go back and use the older HP tapes in your tape drive, if the tape drive still works. You could have broken off part the tape spool onto the tape drive. Yes, if this is the case then you will need to send the tape back to HP for service.

Dave W.