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тАО10-20-2009 07:23 AM
тАО10-20-2009 07:23 AM
Ultrium 448 not working with ntbackup
I have a problem running using the Ultrium-2 448 internal tape drive. it is not being detected by the windows 2003 device manager nor by the ntbackup.
I have Ultra 320 SCSI controller and i'm using ML350G5 server.
i need to use it with ntbackup on win2003 32-bit.
any suggestions ?
thanks
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тАО10-20-2009 07:45 AM
тАО10-20-2009 07:45 AM
Re: Ultrium 448 not working with ntbackup
Are you able to see any LED indications on the drive?
If the device is not detected in the device manager itself the following are the suspected itens.
1. The drive it self
2. The cables and terminators if any
3. The SCSI controller
4. The drivers for the SCSI controller and the drive
Please check whether the SCSI controller is visible in the device manager or not. If yes, please check the drive and cables for any issues.
By the way, Was this a working setup? If yes, did you change any thing recently?
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тАО10-20-2009 07:52 AM
тАО10-20-2009 07:52 AM
Re: Ultrium 448 not working with ntbackup
the drive is working and all the LEDs are on properly. even the eject and load is working.
i will check about the SCSI controller in the device manager.
it used to work but, the client uninstall and reinstalled the operating system to windows 2003 32-bit.
i'm trying to help them remotely. do you think they forget to install the proper drivers for the controller and the drive ?
any suggestions ?
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тАО10-20-2009 08:03 AM
тАО10-20-2009 08:03 AM
Re: Ultrium 448 not working with ntbackup
If they are able to see the SCSI controller without any issue, the issue might be with the drive. And even the SCSI controller is vanished, the driver for the controller is missing.
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тАО10-20-2009 08:10 AM
тАО10-20-2009 08:10 AM
Re: Ultrium 448 not working with ntbackup
thank you
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тАО10-20-2009 08:37 AM
тАО10-20-2009 08:37 AM
Re: Ultrium 448 not working with ntbackup
We need to get the part/product number of the SCSI card to find the appropriate driver
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тАО10-20-2009 09:36 AM
тАО10-20-2009 09:36 AM
Re: Ultrium 448 not working with ntbackup
HP Single Channel Ultra320 SCSI Host Bus Adapter G2 P/N: 374654-b21
the tape drive is internal HP Ultrium 448 (AG712A) LTO 2 Tape Drive
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тАО10-20-2009 10:10 AM
тАО10-20-2009 10:10 AM
Re: Ultrium 448 not working with ntbackup
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=437333&prodTypeId=329290&prodSeriesId=437332&swLang=8&taskId=135&swEnvOID=1005
For the drive, I believe the driver will be taken automatically if the system has the latest service pack. The driver can be obtained by :
www.HP.com >> Search "HP Ultrium 448 External Tape Drive lto 2" >> select the same from the left hand side options >> Click "download drivers and softwares" >> Select OS