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01-09-2015 06:59 AM - last edited on 01-11-2015 10:21 PM by Maiko-I
01-09-2015 06:59 AM - last edited on 01-11-2015 10:21 PM by Maiko-I
Unable to Pull Cartridge - StorageWorks MSL 4048
More and more frequently, our tape library fails to pull a tape out of a magazine slot. It has happened to different slots, magazines, and tapes. A reboot of the library clears it up. This unit is 6 or 7 years old.
Any suggestions for resolving this? Usual culprits?
Thanks!
P.S. This thread has been moved from Automated Backup to Tape Libraries and Drives. - Hp Forum Moderator
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01-09-2015 09:50 AM
01-09-2015 09:50 AM
Re: Unable to Pull Cartridge - StorageWorks MSL 4048
Hi,
There can be many issues related to hardware or software. My recomendation would be to check the firmware version first and upgrade it if its below 8.x version.
Based on your MSL4048 Library config you can use the link below for firmware download:
Also refer to the link below for upgrade procedures :
http://h20565.www2.hp.com/hpsc/doc/public/display?docId=mmr_kc-0121420
Hope this helps....
PS
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01-09-2015 11:21 AM
01-09-2015 11:21 AM
Re: Unable to Pull Cartridge - StorageWorks MSL 4048
Firmware is already above version 8. Thanks.