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Unable to Retrieve Backup after process

 
CA1349022
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Unable to Retrieve Backup after process

I have a HP DAT40e tape drive on window 2000 Advance Server.
I'm able to do the backup of the required files with ntbackup, i checked the report when it finished backup and the report shows everything is done. But when I want to retrieve certain files from the backup it show me only the empty directory inside the tape.