Unable to see autoloader Compaq/Backupexec

[Gerard Munro]

I am having a nightmare of a time trying to get my HP Surestore 40x6 DDS drive working with the server as it doesn't detect the autoloader, only the tape drive itself.

OS: Win2000 Server
SERVER: Compaq DL380 (on-board SCSI)
AUTOLOADER: HP Surestore 40x6 DDS4
SOFTWARE: Veritas Backupexec v8.0

I have also tried it with an Adaptec 2940w but still doesn't work.

[Alexander M. Ermes · Accepted solution]

Hi there.
Try to setup the SCSI interface for multiple LUN support ( for Adaptec i think it is Ctrl-A to go to the setup ).
Then you should be able to see the robot.
Rgds
Alexander M. Ermes

[Joseph T. Wyckoff]

You may also have some sort of problem with the NT2k library / removable storage manager vs the driver supplied with the tape drive (if any) vs the driver desired by your tape software, Veritas...

The first question I would ask is - looking at the SCSI applet - can you see the robot listed there?

If so look for driver issues within NT, if not, look to lower level issues like the scsi card setup.

Here is another though - move the library to another box and see if it works.

With the library there may have been some diagnostic software, TapeAlert and tape utilities - what are those telling you?