StoreEver Tape Storage

VSS Catastrophic failure error

Fotini Drimoni
New Member

VSS Catastrophic failure error


We have an HP PROLIANT DL380 G4 storage server and we use an HP STORAGEWORKS LTO-4 ULTRIUM as backup device. The software is SYMANTEC BACKUP EXEC 11d for servers and recently we get the following errors.

Event ID:12289

Volume Shadow Copy Service Error: Unexpected error WaitForMultipleObjects(1,0003E7A8,1,120000)== 0x00000102. hr = 0x8000ffff.


Event ID:7001

VssAdmin: Unable to create a shadow copy: Catastrophic failure
Command-line: "C:\windows\system32\vssadmin.exe Create Shadow/ AutoRetry=5 /For=\\?\Volume{93776545-8c72-11dd-96c5-001279a52c15}\".

We have already applied all microsoft windows updates and hotfixes that are relevant to vss problems.

Any ideas what might have caused this problem?

Thank you in advance.