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Re: Where can I find the latest version of HP Library and Tape Tools for W10 x64?

 
TekkFirst
Visitor

Re: Where can I find the latest version of HP Library and Tape Tools for W10 x64?

I agree! Why would HP lock their firmware for old hardware behind a paywall (support contract)?

I tried downloading the older tool for firmware, but it doesn't work, it says it won't install on my Windows 2k12 server. I also tried it on another PC, but it failed with a DLL error. I can even see the exact firmware file I need within the zip file, but it's renamed and likely compressed in such a way that the HP Tape Tools app sees it as corrupt and won't let me update with it.

So...basically there's no way to update the firmware on my 3 year old LTO-6 drive? That's bad form.

Torsten.
Acclaimed Contributor

Re: Where can I find the latest version of HP Library and Tape Tools for W10 x64?

the link in my post still works.

Hope this helps!
Regards
Torsten.

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Re: Where can I find the latest version of HP Library and Tape Tools for W10 x64?

> That's bad form

Yes, it is isn't it - I've already passed this issue on to twenty-three clients who will no longer purchase HP drives as a result ...

Pure idiocy - how to make friends and influence people (not)!

David

Pawel-K
New Member

Re: Where can I find the latest version of HP Library and Tape Tools for W10 x64?

I can't believe I can't download simple firmware for a drive I purchased 3/4 years ago because HP decided I need an active warranty on the drive. This is absurd. I'm never buying HPE again

Re: Where can I find the latest version of HP Library and Tape Tools for W10 x64?

I'm in total agreement, but sadly it looks like the suits have decided not to provide any form of support unless you have a contract which quite honelstly I think sucks but there you go.

 

D.

Noahoscar986
Occasional Visitor

Re: Where can I find the latest version of HP Library and Tape Tools for W10 x64?

I was also facing this same issue and I really was very disappointed. I will also never trust on them. 

Curtis_Ballard
HPE Pro

Re: Where can I find the latest version of HP Library and Tape Tools for W10 x64?

HPE Library and Tape Tools for W10 x64 is available under the main LTT page:

https://www.hpe.com/us/en/product-catalog/storage/storage-software/pip.hpe-library-and-tape-tools.406729.html

On that page there is a "link to free download" which takes you to:

https://support.hpe.com/hpesc/public/home/driverHome?sp4ts.oid=1009019479

On that page select the OS Independent version in the top link which takes you to the Windows and Linux versions.  There is just one Windows version and it runs on W10 x64.  I just downloaded and gave it a test run on a system with that OS to double check nothing had broken lately.


I work for HPE

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