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failing to load firmware on my surestore dat 24 drive

André Boelhouwer
Occasional Visitor

failing to load firmware on my surestore dat 24 drive

Hi!
I have loaded new firmware through the HP StorageWorks Library and Tape Tools. After uploading to the C1537A (DAT24i) the program sad that it was failing. The tape drive doesn´t work. On the forum I found that it possible to recover to previous firmware with factory password. Can someone supply my the factory password.

Regards André Boelhouwer
3 REPLIES
LTT Team
Valued Contributor

Re: failing to load firmware on my surestore dat 24 drive

Hello Andre,

Please send a mail to ltt.team@hp.com so that we can send you a factory password.
Also would you please send us the EventLog.ltt file under logs directory when
the firmware download failed ? We are interested to know the reasons for firmware download failure.

L&TT Support team
Jaclyn Rothe
Trusted Contributor

Re: failing to load firmware on my surestore dat 24 drive

What was the failure on the firmware update? Was there a pending IO error?

Generate a support ticket would be avdised.
digicall
Occasional Visitor

Re: failing to load firmware on my surestore dat 24 drive

Hi Jaclyn,

Sorry for the late reply but just back from a business trip. I think the tape drive is broken since the the LTT program report that it's working in restrictive mode. No updates allowed even with factory password enabled and the drive clean led is still litting steady. Thanks for your comments

Regards André
E Class