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ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

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Cara Tock
Regular Advisor

ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

Hello. I have installed an HP Autoloader 1/8 SDLT 320 hardware & attached it to a HPUX 11.00 server.

I have loaded the required drivers, per the HP web site, and rebooted the server. I still do not see the autoch (HP Autoloader 1/8 SDLT 320) drive when I do an ioscan.

Also, I tried using the LTT v3.5 tool to detect the hardware & the Autoloader shows up in the tool sometimes & then other times is absent. So, I cannot update the firmware for this Autoloader hardware either.

Please help.

Any additional advice?
14 REPLIES
Sameer_Nirmal
Honored Contributor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

Well , couple of questions here
Which drivers you have loaded?
Which HBA you are using? ( PN and driver version )
What ioscan shows? ( Post ioscan -fn )

You should see an entry ( claimed ) for autoch with schgr driver for the loader besides entries for DLT drives with stape driver. You need to create a device file for loader using sctl driver.

Even though LTT supports this Autoloader , you need to make sure ioscan works correctly.


Note : You have given points to 32 out of 168 responses to you questions which is not good.

Scott McIntosh_2
Honored Contributor
Solution

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

Do you see the hardware device listed at all in an ioscan -fn? If LTT is sporadically finding it, you likely either have it moving between random and stacker modes (I assume this autoloader has such), a SCSI device conflict maybe, or hardware problems like terminators, cables, etc.
Kurt Beyers.
Honored Contributor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

Cara,

My first guess would be that the schgr driver is not added to the kernel.

Can you post the output of 'ioscan -fnC autoch'?

Kurt
Cara Tock
Regular Advisor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

All: Here is the posting of the "ioscan -fn" from the server that the HP Autochanger is attached to.

Class I H/W Path Driver S/W State H/W Type Description
=============================================================================
root 0 root CLAIMED BUS_NEXUS
ioa 0 0 sba CLAIMED BUS_NEXUS System Bus Adapter (803)
ba 0 0/0 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
lan 0 0/0/0/0 btlan3 CLAIMED INTERFACE HP PCI 10/100Base-TX Core
/dev/diag/lan0 /dev/ether0
ext_bus 0 0/0/1/0 c720 CLAIMED INTERFACE SCSI C895 Fast Wide Single-Ended
target 0 0/0/1/0.0 tgt CLAIMED DEVICE
tape 0 0/0/1/0.0.0 stape CLAIMED DEVICE HP C1537A
/dev/rmt/0m /dev/rmt/c0t0d0BEST /dev/rmt/c0t0d0DDS
/dev/rmt/0mb /dev/rmt/c0t0d0BESTb /dev/rmt/c0t0d0DDSb
/dev/rmt/0mn /dev/rmt/c0t0d0BESTn /dev/rmt/c0t0d0DDSn
/dev/rmt/0mnb /dev/rmt/c0t0d0BESTnb /dev/rmt/c0t0d0DDSnb
target 1 0/0/1/0.2 tgt CLAIMED DEVICE
disk 0 0/0/1/0.2.0 sdisk CLAIMED DEVICE HP DVD-ROM 304
/dev/dsk/c0t2d0 /dev/rdsk/c0t2d0
target 2 0/0/1/0.5 tgt CLAIMED DEVICE
tape 2 0/0/1/0.5.0 stape CLAIMED DEVICE COMPAQ SDLT320
/dev/rmt/2m /dev/rmt/2mnb /dev/rmt/c0t5d0BESTn
/dev/rmt/2mb /dev/rmt/c0t5d0BEST /dev/rmt/c0t5d0BESTnb
/dev/rmt/2mn /dev/rmt/c0t5d0BESTb
target 3 0/0/1/0.7 tgt CLAIMED DEVICE
ctl 0 0/0/1/0.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c0t7d0
ext_bus 1 0/0/2/0 c720 CLAIMED INTERFACE SCSI C875 Ultra Wide Single-Ended
target 4 0/0/2/0.6 tgt CLAIMED DEVICE
disk 1 0/0/2/0.6.0 sdisk CLAIMED DEVICE SEAGATE ST336704LC
/dev/dsk/c1t6d0 /dev/rdsk/c1t6d0
target 5 0/0/2/0.7 tgt CLAIMED DEVICE
ctl 1 0/0/2/0.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c1t7d0
ext_bus 2 0/0/2/1 c720 CLAIMED INTERFACE SCSI C875 Ultra Wide Single-Ended
target 6 0/0/2/1.6 tgt CLAIMED DEVICE
disk 2 0/0/2/1.6.0 sdisk CLAIMED DEVICE SEAGATE ST336704LC
/dev/dsk/c2t6d0 /dev/rdsk/c2t6d0
target 7 0/0/2/1.7 tgt CLAIMED DEVICE
ctl 2 0/0/2/1.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c2t7d0
tty 0 0/0/4/0 asio0 CLAIMED INTERFACE PCI Serial (103c1048)
/dev/GSPdiag1 /dev/mux0 /dev/tty0p1
/dev/diag/mux0 /dev/tty0p0 /dev/tty0p2
tty 1 0/0/5/0 asio0 CLAIMED INTERFACE PCI Serial (103c1048)
/dev/GSPdiag2 /dev/diag/mux1 /dev/mux1 /dev/tty1p1
ba 1 0/1 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ba 2 0/2 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ext_bus 3 0/2/0/0 c720 CLAIMED INTERFACE SCSI C875 Fast Wide Differential
target 8 0/2/0/0.2 tgt CLAIMED DEVICE
tape 1 0/2/0/0.2.0 stape CLAIMED DEVICE QUANTUM DLT8000
/dev/rmt/1m /dev/rmt/1mnb /dev/rmt/c3t2d0BESTn
/dev/rmt/1mb /dev/rmt/c3t2d0BEST /dev/rmt/c3t2d0BESTnb
/dev/rmt/1mn /dev/rmt/c3t2d0BESTb
target 9 0/2/0/0.7 tgt CLAIMED DEVICE
ctl 3 0/2/0/0.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c3t7d0
ext_bus 4 0/2/0/1 c720 CLAIMED INTERFACE SCSI C875 Fast Wide Differential
target 10 0/2/0/1.7 tgt CLAIMED DEVICE
ctl 4 0/2/0/1.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c4t7d0
ba 3 0/4 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ba 4 0/5 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ba 5 0/8 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ba 6 0/10 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ext_bus 5 0/10/0/0 c720 CLAIMED INTERFACE SCSI C896 Ultra Wide LVD
target 11 0/10/0/0.7 tgt CLAIMED DEVICE
ctl 5 0/10/0/0.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c5t7d0
ext_bus 6 0/10/0/1 c720 CLAIMED INTERFACE SCSI C896 Ultra Wide LVD
target 12 0/10/0/1.0 tgt CLAIMED DEVICE
disk 3 0/10/0/1.0.0 sdisk CLAIMED DEVICE SEAGATE ST318404LC
/dev/dsk/c6t0d0 /dev/rdsk/c6t0d0
target 13 0/10/0/1.1 tgt CLAIMED DEVICE
disk 4 0/10/0/1.1.0 sdisk CLAIMED DEVICE SEAGATE ST318404LC
/dev/dsk/c6t1d0 /dev/rdsk/c6t1d0
target 14 0/10/0/1.2 tgt CLAIMED DEVICE
disk 5 0/10/0/1.2.0 sdisk CLAIMED DEVICE SEAGATE ST318404LC
/dev/dsk/c6t2d0 /dev/rdsk/c6t2d0
target 15 0/10/0/1.3 tgt CLAIMED DEVICE
disk 6 0/10/0/1.3.0 sdisk CLAIMED DEVICE SEAGATE ST318404LC
/dev/dsk/c6t3d0 /dev/rdsk/c6t3d0
target 16 0/10/0/1.7 tgt CLAIMED DEVICE
ctl 6 0/10/0/1.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c6t7d0
target 17 0/10/0/1.13 tgt CLAIMED DEVICE
disk 13 0/10/0/1.13.0 sdisk CLAIMED DEVICE SEAGATE ST318404LC
/dev/dsk/c6t13d0 /dev/rdsk/c6t13d0
target 18 0/10/0/1.15 tgt CLAIMED DEVICE
ctl 9 0/10/0/1.15.0 sctl CLAIMED DEVICE HP A5272A
/dev/rscsi/c6t15d0
ba 7 0/12 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ioa 1 1 sba CLAIMED BUS_NEXUS System Bus Adapter (803)
ba 8 1/0 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ext_bus 7 1/0/0/0 c720 CLAIMED INTERFACE SCSI C896 Ultra Wide LVD
target 19 1/0/0/0.7 tgt CLAIMED DEVICE
ctl 7 1/0/0/0.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c7t7d0
ext_bus 8 1/0/0/1 c720 CLAIMED INTERFACE SCSI C896 Ultra Wide LVD
target 20 1/0/0/1.0 tgt CLAIMED DEVICE
disk 8 1/0/0/1.0.0 sdisk CLAIMED DEVICE SEAGATE ST318404LC
/dev/dsk/c8t0d0 /dev/rdsk/c8t0d0
target 21 1/0/0/1.1 tgt CLAIMED DEVICE
disk 9 1/0/0/1.1.0 sdisk CLAIMED DEVICE SEAGATE ST318404LC
/dev/dsk/c8t1d0 /dev/rdsk/c8t1d0
target 22 1/0/0/1.2 tgt CLAIMED DEVICE
disk 10 1/0/0/1.2.0 sdisk CLAIMED DEVICE SEAGATE ST318404LC
/dev/dsk/c8t2d0 /dev/rdsk/c8t2d0
target 23 1/0/0/1.3 tgt CLAIMED DEVICE
disk 11 1/0/0/1.3.0 sdisk CLAIMED DEVICE SEAGATE ST318203LC
/dev/dsk/c8t3d0 /dev/rdsk/c8t3d0
target 24 1/0/0/1.7 tgt CLAIMED DEVICE
ctl 8 1/0/0/1.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c8t7d0
target 25 1/0/0/1.13 tgt CLAIMED DEVICE
disk 14 1/0/0/1.13.0 sdisk CLAIMED DEVICE SEAGATE ST318404LC
/dev/dsk/c8t13d0 /dev/rdsk/c8t13d0
target 26 1/0/0/1.15 tgt CLAIMED DEVICE
ctl 10 1/0/0/1.15.0 sctl CLAIMED DEVICE HP A5272A
/dev/rscsi/c8t15d0
ba 9 1/2 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ba 10 1/4 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ba 11 1/8 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ba 12 1/10 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
ba 13 1/12 lba CLAIMED BUS_NEXUS Local PCI Bus Adapter (782)
pbc 0 36 pbc CLAIMED BUS_NEXUS Bus Converter
processor 0 37 processor CLAIMED PROCESSOR Processor
pbc 1 44 pbc CLAIMED BUS_NEXUS Bus Converter
processor 1 45 processor CLAIMED PROCESSOR Processor
memory 0 192 memory CLAIMED MEMORY Memory

Cara Tock
Regular Advisor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

re: points not assigned - I just started as the Unix Admin about 2.5 months ago. My userID assumes the history of the person before me. I make a concerted effort to assign points when I post & get answers. I value the HP forum and the peer assistance that I get.
Cara Tock
Regular Advisor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

Sameer- Answers to the questions that you had asked:

1. Which drivers you have loaded?
(answers below) Also, here is the link to the HP OS Detection help tech doc:
http://h41206.www4.hp.com/webapps/IV3/adddoc.iv?&locale=en_US&type=rep&prodSeriesId=327382&node=prodITRC%2FDE_HW_STORAGE_18TapeAutoloader_EN_01_E%2FN508&target=prodITRC%252FDE_HW_STORAGE_18TapeAutoloader_EN_01_E%252FDetection%252Fos_detection_help.htm&prodTypeId=12169&source=node&serverId=1#HPUX

sctl
stape
schgr

SCSI Host Bus Adapter (HSC or PCI bus)
c720


Fibre Channel Host Bus Adapter
fcp


fcT1


fcT1_cntl


Fibre Channel Bridge or Multiplexer
fcpmux


Tape Library Robotics Controller (HSC or PCI bus)
sctl


Tape Driver (HSC or PCI bus)
stape




2. Which HBA you are using? ( PN and driver version )

0/0 lba Local PCI Bus Adapter (782)

0/0/2/0 c720 SCSI C875 Ultra Wide Single-Ended

0/0/2/1 c720 SCSI C875 Ultra Wide Single-Ended

3. What ioscan shows? ( Post ioscan -fn )

You should see an entry ( claimed ) for autoch with schgr driver for the loader besides entries for DLT drives with stape driver. You need to create a device file for loader using sctl driver.



Sameer_Nirmal
Honored Contributor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

Cara,

As per the ioscan -fn output , you see a SDLT 320 tape drive is conencted with SCSI ID 5. Did you set the SCSI ID for the autoloader? Ensure it is not conflicting with others.

The model should use two SCSI IDs , one for autoloader and anothere for the drive.

Refer the following document to get you an idea how it should be configured.

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00411112/c00411
112.pdf

Set the SCSI ID ( un-used ) for the autoloader from the front panel. The procedure is given in the above document.
I guess you are already using SCSI IDs 0,2,5,7 . So you can use other remained IDs. But better you cross-check as you know the hardware better than us.
Once you are done with SCSI ID setting , you should see the autoch entry in the ioscan. Then run insf -e. It would create a device file with schgr as device driver. As I said before , you need to creat a new device file with sctl driver for the autoloder.

We are impressed from you comments about the forum and do appreciate it. The only thing to remind people over here about assigning points is to maintain the zeal of this forum forever.

Remember, you need to assign appropriate points to the responses based on how they are useful for you to know the soultion of the problem. If you assign points so freely which you did, would make the thread as answered/finished and people may not look at it assuming it is answered/solved already.

Cara Tock
Regular Advisor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

Sameer -

Thank you for your reply. I have the doc from the link that you had posted. I agree; this is a very complete & helpful doc.

I did not set the SCSI ID for the autoloader. I didn't think that it was a requirement, however, I agree that I need to look into this more.
Scott McIntosh_2
Honored Contributor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

The manual for the product notes that for the SDLT version of the product, the device uses two SCSI addresses, by default 5 for the drive and 0 for the robotics. Yet, you have a DDS drive at 0 already. Go into the autoloader front panel and change the SCSI address for the robotics to something unused, like 1 or 4, and reboot. Process is in the manual.

Ioscan is most useful when presented in fixed pitch font. As the forum input box uses, but not as displayed later. You should always put ioscan output in a plain text file and attach it rather than putting it in the text box.

Thanks,
Scott
HP Support
Cara Tock
Regular Advisor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

Sameer & Scott,

Thank you for your responses. I appreciate your pointing me to the root cause of this issue, that the SCSI address 0 is default for the robotics. Since SCSI address 0 is in use by DDS3 drive, the robotics needs an unused SCSI address.

I will perform the necessary procedures and reply with the results - which I expect to be success in the OS recognizing the new hardware, autoch.
Cara Tock
Regular Advisor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

All:

After changing the HP Autoloader SCSI ID on the unit itself and then rebooting the HPUX 11.00/rp5470 server, I was able to see the autoch in the ioscan.

See attached ioscan output.

I was then able to install the firmware updates to the tape library using HP LTT and then proceeded to autodetect the device in Data Protector Devices & Media/Devices.

Thank you for your help, collectively.
Cara Tock
Regular Advisor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

Please see ioscan output attached
Cara Tock
Regular Advisor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

Thank you for the assistance with this issue. Is now resolved.
Cara Tock
Regular Advisor

Re: ioscan not detecting autoch (HP Autoloader 1/8 SDLT 320)

Thread was re-opened & now closed again.