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system Event log error 15

Ragho
Advisor

system Event log error 15

I have HP DL380G4 windows 2003 SP1, connected to HP LTO2 tape drive, out of sudden this error start logging:
Event Type: Error
Event Source: cpqcissm
Event Category: None
Event ID: 15
Date:
Time:
User:
Computer:
Description:
The device, \Device\Scsi\cpqcissm1, is not ready for access yet

and I cant take a backup to exchange, this problem happened last week and its gone after restart, but now its showing again, when I disble removable storage service the error stop logging.
also the error
Event Type: Error
Event Source: cpqcissm
Event Category: None
Event ID: 11
Date:
Time:
User:
Computer:
Description:
The driver detected a controller error on \Device\Scsi\cpqcissm1
1 REPLY
GustavoT
Valued Contributor

Re: system Event log error 15

RSM service should be always stopped since it polls tape devices. Your HBA should be going offline because of that.

First thing, make sure tape drive's driver is above 1.0.4.0.

Second recommendation is to start, stop and disabled RSM. This change is good til next reboot only. For a permanent fix:

Run RegEdit, and navigate to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\hplto.

To disable RSM polling, edit the AutoRun value found in this key. A value of 0 (zero) indicates that polling is disabled; a value of 1 indicates that polling is enabled.


After doing this registry change you must reboot your server.

Hope this helps,

Gus