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tape stuck ultrium 230

pplikusas
Occasional Contributor

tape stuck ultrium 230

tape stuck in drive. All lights are on. Tried power cycle, server restart, holding eject button - nothing helps. Can not locate emergency reset button on this particular drive. Any help will be appreciated
4 REPLIES
Rob Leadbeater
Honored Contributor

Re: tape stuck ultrium 230

pplikusas
Occasional Contributor

Re: tape stuck ultrium 230

Rob,
thanks, but i can't open the link - it says document unavailable
Paul
Rob Leadbeater
Honored Contributor

Re: tape stuck ultrium 230

Strange, works fine for me...

I found it by Googling for:

ultrium removing stuck tape site:hp.com

There are lots of other hits there that will probably help...

Cheers,

Rob
pplikusas
Occasional Contributor

Re: tape stuck ultrium 230

Thanks Rob,
we did everything but removing the drive and doing manual extraction of the tape, i guess that's what we have to do.
It is likely to be a mechanical problem as all software tools are not cummunicating with the drive.