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using LTT and updating firmware

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Brian Bartley
Frequent Advisor

using LTT and updating firmware

Hello,
Our DDS drive constantly blinks the cleaning light. Our HP support tech said to install LTT and run scans. However, the scans produce a file with a .lzt extension, and the support tech says he can't read them, they must be corrupted. I don't think they're corrupted, I think the files are not meant to be read by text editors. How can the .lzt files be read outside of the LTT program?

Also the LTT program has a feature for downloading firmware, but our firewall won't allow such downloads. How can I get the firmware files, should I load the windowns verson of LTT, get the firmware, and move it to the HP LTT firmware directory? Or is there a place I can get the firmware files for HPUX and copy them to the firmware directory? Thanks,

Brian
Brian Bartley
Campus Card Services
Indiana University
2 REPLIES
Torsten.
Acclaimed Contributor
Solution

Re: using LTT and updating firmware

The support tickets should be read by LTT. Sometimes there are multiple files.


You can use LTT just for downloading, then transfer the *.frm files

or

browse hp.com to get the same files and store them in LTT firmware directory.

Hope this helps!
Regards
Torsten.

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Brian Bartley
Frequent Advisor

Re: using LTT and updating firmware

The support rep probably couldn't read the file because it got transferred as ascii. I got the Windows version and can read files and download firmware. Thanks,

Brian
Brian Bartley
Campus Card Services
Indiana University