D2D 2503i support ticket zip file

[Greybeard]

Hey folks, this unit automatically puts a password on the zip file created when saving the support dump, anyone know what the password is? 20 points for a correct answer :)

P.S. This thread has been moved from Disk to Disk-Based Backup. - Hp forum Moderator

[Sameer_Nirmal · Accepted solution]

There was a related customer advisory which says it was a known issue and was resolved in the October 2008 firmware release. Maybe it's applicable in your case. As suggested in the advisory, you need to call HP Support.

http://bizsupport.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01556761〈=en&cc=us&taskId=125&prodSeriesId=3741179&prodTypeId=329290

[Greybeard]

Cheers :) missed that one, I'll check the firmware rev today and see if I can get a newer versoin.

[Greybeard]

Yep, new firmware got rid of the password.

[Greybeard]

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