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HP D2D2504i with External LTO 4 1760 - Tape Attach Export Fails

M. Armstrong
Occasional Advisor

HP D2D2504i with External LTO 4 1760 - Tape Attach Export Fails

Hello,

We have the following equipment:
- HP StorageWorks D2D2504i 4 TB Disk-to-Disk Backup Appliance
- External HP StorageWorks 1760 LTO4 Tape Drive.

We are attempting to have a full D2D2T process running, and the D2D backup's work OK, but the 2T is not.

All Tape Attach jobs (manual or scheduled, large or small) fail after running for some time with error: "Problems writing data to physical cartridge"

The cartridges are new, and this happens on every attempt.

We recently upgraded to Firmware 101.748. Could there be problems with this firmware version? If so, is reverting to previous FW an easy process?

Thanks for your time!
5 REPLIES
Dave Dewar
Trusted Contributor

Re: HP D2D2504i with External LTO 4 1760 - Tape Attach Export Fails

Hi,

I would suggest you raise a HP support call for this issue. There are a number of root causes for that sort of error code and HP support will be able to walk you through checking for each one and getting to a solution.

Cheers,

Dave Dewar
M. Armstrong
Occasional Advisor

Re: HP D2D2504i with External LTO 4 1760 - Tape Attach Export Fails

We believe it's a problem with the latest firmware on this system. I'm downgrading to verify.
M. Armstrong
Occasional Advisor

Re: HP D2D2504i with External LTO 4 1760 - Tape Attach Export Fails

We've verified the trouble is with the newest firmware, but if a downgrade is attempted, the system will become corrupt, and requires a new flash module to be sent in. This is a bad deal. :-(

Therefore, I dont recommend anyone try a Firmware downgrade without knowing your D2D may be unavailable for a few days.

I'm told that after the flash drive is replaced, a downgrade can be accomplished, but we've not gotten that far yet.
M. Armstrong
Occasional Advisor

Re: HP D2D2504i with External LTO 4 1760 - Tape Attach Export Fails

Firmware issues were verified. Testing with a beta firmware now, and it works.
M. Armstrong
Occasional Advisor

Re: HP D2D2504i with External LTO 4 1760 - Tape Attach Export Fails

Worked with HP Support to diagnose and fix firmware issues.