StoreOnce Backup Storage

HP StoreOnce 4500 Backup - Cache module status - Failed

 
Konstantin1987
Occasional Advisor

HP StoreOnce 4500 Backup - Cache module status - Failed

Добрый день. Имеется HP StoreOnce 4500 Backup на которые еженедельно бэкапятся данные.

Данные сервера:

HP StoreOnce 4500 Backup

Тип
HP StoreOnce 4500 Backup
Имя
HPCZ2511083J
Серийный номер
CZ2511083J
Версия программного обеспечения
3.12.1-1513.3

Сегодня обнаружили следующие ошибки:

Google Translated

Good afternoon. There is an HP StoreOnce 4500 Backup to which data is backed up weekly.

Server data:

HP StoreOnce 4500

Backup Type HP StoreOnce 4500

Backup Name HPCZ2511083J

Serial number confidential info erased

Software version 3.12.1-1513.3

Today we found the following errors:

1.JPG2.JPG3.JPG4.JPG5.JPG6.JPG7.JPG8.JPG9.JPG10.JPG

11.JPG

 

 В виду этого на сервер не могу скопировать бэкапы т.к. Nas постояно отключает сетевые папки.

Ошибка :3944

component:superCapacitor, status:FAILED, location:IOCacheModule in storageController S/N:confidential info erased in PCI Slot 1 in server HPCZ2511083J, Message: The supercap has failed., Diagnostic message: Replace the supercap., uuid:50014380266AB5F0_IOC_1,50014380266AB5F0_BAT_1, eventName:SUPER_CAPACITOR_FAILED, eventId:001C0002, level:ALERT, category:SERVER, overallStatus:DEGRADED , name: ch_34303936-3538-5A43-3235-31313038334A , engine name: hpcz2511083j

Ошибка :3944

component:IOCacheModule, status:FAILED, location:IOCacheModule in storageController S/N:confidential info erased in PCI Slot 1 in server HPCZ2511083J, Message: Write caching using the IO cache module has been temporarily disabled. This will cause degraded performance., Diagnostic message: Check the supercap status and if applicable the partner controller's supercap status. If the supercap statuses are good, contact HP technical support for further assistance., uuid:50014380266AB5F0_IOC_1, eventName:IO_CACHE_MODULE_CACHE_DISABLED, eventId:00080003, level:ALERT, category:SERVER, overallStatus:DEGRADED , name: ch_34303936-3538-5A43-3235-31313038334A , engine name: hpcz2511083j

Сообщение ошибки в ILO:

POST Error: 1705-Slot X Drive Array - Please replace Cache Module Super-Cap. Caching will be enabled once Super-Cap has been replaced and charged.

Я так поняж нужно поменять батарейку модуля кэша

https://techlibrary.hpe.com/docs/iss/shared/gen9/error/Advanced/Content/231565.htm

 

Скажите пожалуйста, в чем причина не исправности?

Можно ли парт номер или ссылку необходимой запчасти для замены.

Спасибо

Google Translated

In view of this, I can not copy backups to the server. Nas constantly disconnects network folders.

Error: 3944

component: superCapacitor, status: FAILED, location: IOCacheModule in storageController S / N: confidential info erased in PCI Slot 1 in server HPCZ2511083J, Message: The supercap has failed., Diagnostic message: Replace the supercap., uuid: 50014380266AB5F0_1266BAT_126_AB SUPER_CAPACITOR_FAILED, eventId: 001C0002, level: ALERT, category: SERVER, overallStatus: DEGRADED, name: ch_34303936-3538-5A43-3235-31313038334A, engine name: hpcz2511083j

Error: 3944

component:IOCacheModule, status:FAILED, location:IOCacheModule in storageController S/N:confidential info erased in PCI Slot 1 in server HPCZ2511083J, Message: Write caching using the IO cache module has been temporarily disabled. This will cause degraded performance., Diagnostic message: Check the supercap status and if applicable the partner controller's supercap status. If the supercap statuses are good, contact HP technical support for further assistance., uuid:50014380266AB5F0_IOC_1, eventName:IO_CACHE_MODULE_CACHE_DISABLED, eventId:00080003, level:ALERT, category:SERVER, overallStatus:DEGRADED , name: ch_34303936-3538-5A43-3235-31313038334A , engine name: hpcz2511083j

Error message in ILO:

POST Error: 1705-Slot X Drive Array - Please replace Cache Module Super-Cap. Caching will be enabled once Super-Cap has been replaced and charged. I’m so gonna need to change the battery of the cache module

https://techlibrary.hpe.com/docs/iss/shared/gen9/error/Advanced/Content/231565.htm

Please tell me what is the reason for not working? Is it possible to have a part number or a link of the necessary spare part for replacement. thanks

1 REPLY 1
chip73
Advisor

Re: HP StoreOnce 4500 Backup - Cache module status - Failed

Konstantin,

Hard to troubleshoot using Google translate and based on a few screen shots.

From what I can understand and see you have a failed IO cache and a bad supercap.

If the system is under warranty or support contract you can open a case. We are usually replace both of them in the same time to make sure the problem is fixed.

If not under the contract you can try to replace the supercap first then if still issues also replace cache. Fix the hardware first then see if still issues with the NAS.

From the screen shot it seems that the system is also running a very old code.

Keep in mind there are many fixes in the latest codes and we are running now 3.18.18.

 

Good luck

Chip