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Looking for volunteers to provide VLS product feedback

Peter King (HP)
Occasional Contributor

Looking for volunteers to provide VLS product feedback

I'm new to this forum - so I hope this posting is appropriate for this group.
I work in the HP StorageWorks Customer Satisfaction organization and am looking to run a pilot program - to gather customer feedback from VLS users - on a periodic basis.
I am looking to identify VLS users who might be interested in participating in this process.
This is really NOT about big surveys & satisfaction metrics - it is really about trying to identify & understand satisfaction issues & opportunities in QUALTATIVE terms.
My goal is to identify a group of VLS users who would be willing to provide qualitative feedback - on a range of VLS user topics - on an ongoing/quarterly basis.
The goal would be to use this feedback to help drive improvement in HP's VLS products, services & solutions. As part of this process we would aim to close the loop with respondents and keep then updated on issues raised & improvement plans.
The process would be run offline i.e. outside of this forum.
If you are interested in participating and/or would like more details - please let me know.
Many thanks.
Peter.
4 REPLIES
MWills
Valued Contributor

Re: Looking for volunteers to provide VLS product feedback

Hi Peter.

Im not a VLS user, but I provide support to VLS and D2D. I would like to know more about this program, and if possible of course, to help with the program.

I am with the HP Enterprise Backup Solutions group in Costa Rica.

My email address is marcial.wills@hp.com.
Maybe we can chat about this.

Thanks
If the flop doesn't fit... go allin!!!
Samuel Josuweit
Occasional Visitor

Re: Looking for volunteers to provide VLS product feedback

We currently use two D2D4112's. I would be very interested in providing feedback.
Dave Dewar
Trusted Contributor

Re: Looking for volunteers to provide VLS product feedback

Samuel

I would be interested in hearing your feedback on the D2D appliances you have. I work in the D2D engineering team.

Cheers,

Dave Dewar
Peter King (HP)
Occasional Contributor

Re: Looking for volunteers to provide VLS product feedback

Apologies for not getting back earlier.
It's alomost 2 years since my posting. Given the lack of response to my original request we didn't pursue the feedback pilot. I have moved on to a new role.
It looks liek Dave may be interested in your feedback though - so please work with him to provide any inputs.
Many thanks
Peter.