StoreOnce 3640 external enclosure is not accessible after QR

[Alexander Selektor]

Hello

I was reinstall VDUOS on the Storeonce 3640 with Quick Restore (ver. 4.2.16) and add the licenses. But now the external enclosure is not accessible. In hardware monitoring I see a event on the enclosure D3650:

What is a problem? How this is resolve?

[chip73]

Alexander,

This will need to be investigated.

Is there any data on the system that is important and must be saved?

I would recommend to open a case with the HPE StoreOnce support team.

Chip

[Alexander Selektor]

Thank you for reply!
The 3640 is just reinstalled. No data stored on this system now.
I have a support case. But now weekend, and I not receive any help from support team to a monday.

[chip73]

If there is no data on the system the recovery could be easier there is also the option to delete and re-create the RAID sets.

However, this will still need the HPE support assistance as it requires root access to the StoreOnce.