StoreOnce Backup Storage

Web server failed on StoreOnce 4700

 
Johnc_3
Trusted Contributor

Web server failed on StoreOnce 4700

Hi,

 

I can't connect to my StoreOnce 4700 management GUI; a 404 error is displayed.  If I log onto the console I immediately get the following:

 

"Error: Failed to connect to StoreOnce management services. Some commands may not work.

Problem communicating with FM"

 

All disk-to-disk backups are working without error.

 

I'm guessing that the Fusion Manager process has failed.

 

Is there a way to restart the FM process without having to reboot the StoreOnce device?

 

TIA,

 

John

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3 REPLIES 3
AlexSimon73
New Member

Re: Web server failed on StoreOnce 4700

Hi,

we have the same problem, the StoreOnce is online, we can connect in CLI (SSH), but want to know capacity storage.

cannot connect in Https....

anyone find  a fix without reboot the appliance ?

Johnc_3
Trusted Contributor

Re: Web server failed on StoreOnce 4700

I took this problem up with HPE and didn't get answer other than, "That's odd".

I found that it occurred when I attempted to delete an individual backup file via the GUI.  The only solution was to reboot the device.

John

 
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Kudos gratefully accepted - How to assign...
Dane_L
HPE Pro

Re: Web server failed on StoreOnce 4700

There is not a mechanism for restarting the FM that is accessible by the user. What version of code are you running on this unit?  My recommendation would be to get a case opened up for us to investigate the issue.

I am an HPE Employee

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