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HOW to reset management group administrator password in CMC

jklyekai
Frequent Advisor

HOW to reset management group administrator password in CMC

I forgot the management group account pasword ,in CMC console  windows.

how can I find the forgot passord ?

thank you.

3 REPLIES
oikjn
Honored Contributor

Re: HOW to reset management group administrator password in CMC

unless you have another admin login your only shot is to call support.  If there was a published way to get around the password then it wouldn't be much good to have a password at all, would it ;)  Support does have a way in and they can fix the issue for you.

jklyekai
Frequent Advisor

Re: HOW to reset management group administrator password in CMC

So there is not good way to reset Management group user password myself.

if we or customer really need to get help from support center . what we need to give them ,MAC or SN or License?

oikjn
Honored Contributor

Re: HOW to reset management group administrator password in CMC

MAC or license is usually enough. 

There is no way to reset on your own and IMO that is how it should be... otherwise, what good would a password be if anyone could just reset it?