HP StoreVirtual CMC - check for upgrades not working

[Bohdan Bijecek]

Hi, I have a P4500G2 storage (software version 10.5) and CMC version 12.0.00 (build 0725.0) installed on Windows Server 2008R2.

Now when I want to check for upgrades in CMC it doesn't work. I have got the message "An error occurred trying to connect to the FTP server". 

When I click the button "View notifications" I have got the error message "Notifications cannot be found at this time. Try again later." 

There is no firewall blocking FTP communication on port 21. My perimeter firewall is MS TMG 2010 and when i turn on logging and in CMC click to the button "Test FTP connection . . ", I can see communication in TMG logs. 

But no communications occurs on TMG when i click button "Check for Upgrades" in CMC. 

My last successful check for upgrades was on 27.09.2016. 

Can someone help me with this problem, please? 

Thank you

[Torsten.]

HPE is about to adjust many tools to use hpe.com for updates instead of hp.com, since this is another company now.

Obviously many updates for HPE tools already disappeared at hp.com already.

If these tools are not updated for a longer time, they don't get the new HPE.com source and will just fail.

Consider to get an updateted tool at hpe.com/support - this not only affects CMC, but many other tools too.

[peyrache]

hello

Customer advisory regarding change of Storevirtual update

http://h20566.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c05267238

JYP