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03-10-2016 02:27 AM
03-10-2016 02:27 AM
HP store virtual 4000 - serial numbers?
I am trying to raise a support case with HP regarding our HP store Virtual 4000. To be able to raise a support case I require a serial number. I only have Entitlement order muners. How and where can I get ther serial numbers from?
Or
How else can I raise a support case with HP to look at the issue.
Thanks
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03-10-2016 03:42 AM
03-10-2016 03:42 AM
Re: HP store virtual 4000 - serial numbers?
You can read the serial from the chassis or ILO/LO-100 interface (webpage).
Hope this helps!
Regards
Torsten.
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those who understand binary, and those who don't.
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03-10-2016 05:01 AM
03-10-2016 05:01 AM
Re: HP store virtual 4000 - serial numbers?
Thank you for your reply,
The VSA's I have are all software based, I am virtulising the hardware from a ML350 Gen 8 server.
Thanks.
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03-10-2016 05:09 AM - edited 03-10-2016 05:12 AM
03-10-2016 05:09 AM - edited 03-10-2016 05:12 AM
Re: HP store virtual 4000 - serial numbers?
You did not tell it is VSA.
Is it a hardware problem? Then refer to the servers serial.
This could help too:
http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=c02220029
Hope this helps!
Regards
Torsten.
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those who understand binary, and those who don't.
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03-10-2016 05:48 AM
03-10-2016 05:48 AM
Re: HP store virtual 4000 - serial numbers?
Thank you,
appologies sorry forgot to say that it was a vsa. The issue im having is to do with licencing but to raise a support case HP want the vsa serial numbers so not sure how to get them or how to raise a support case for a vsa.
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03-10-2016 06:14 AM
03-10-2016 06:14 AM
Re: HP store virtual 4000 - serial numbers?
For licence issues you could try directly http://enterpriselicense.hpe.com/redirector/home by mail
I guess they can tell you what they need.
Hope this helps!
Regards
Torsten.
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03-10-2016 11:31 AM
03-10-2016 11:31 AM
Re: HP store virtual 4000 - serial numbers?
At the time you create the license key it asks for a MAC address. From that point on, the licenese it tied to that mac address. I would try the mac address as the serial number. My licesne files (the .dat ones I got from that process) are all in the format of TA686AB_XX.XX.XX.XX.XX.XX_#.dat , where XX is the mac address of the VSA and the # is something I"m not sure about. Do you have those files?