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P4500 G2 lost license information

 
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IanKirk
Occasional Visitor

P4500 G2 lost license information

One of our customers has performed a factory reset of one of their P4500 G2 SANs instead of clearing the config.

They no lobger have the license key that came with the SAN and it needs to be re-input so that new volumes can be created for testing..

When I try to use Support chat I'm told in the pre-amble that the SAN is out of support, I'm able to input the details of the issue but it always reports back that no agent is available to take the call

 

Help

2 REPLIES 2
giladzzz
Honored Contributor

Re: P4500 G2 lost license information

Hi

if you know on what HPE passport the license was issued to goto

https://myenterpriselicense.hpe.com/cwp-ui/dashboard

enter your HPE passport and you can find the original license there

if you don't know on what account the license was issued to you can try

writing to this sites support referencing your systems MAC address

they might help.

Regards

give a KUDO if this helps

 

IanKirk
Occasional Visitor
Solution

Re: P4500 G2 lost license information

Resolved.

I went to myenterpriselicense.hpe.com, logged in with my HPE account and then went onto live chat.

I explained my predicament and the agent used the MAC addresses of the 2 systems to find their basic licenses.

Thank You Sandy @ HPE licensing