P4530 SNMP - Terminating SNMP agent, logging out from storage units

[L.G. Wieberdink]

LS,

Just finished configuring new 2-node P4530 cluster, including SNMP. We have been using Cacti (for performance purposes) on other Lefthand hardware, like P4500G2, DL320s and even VSA clusters using different versions of SAN/iQ.

The P4530 cluster is in a dedicated Management Group using LefthandOS 10.5.

Problem can easily be reproduced by running the following command from a unix system and have the CMC opened concurrently.

#  snmpwalk -v 2c -m all -c public <ip-address>   .1.3.6.1.4.1.9804.3.1.1.2.1

The SNMP agent will be terminated and you are kicked out from the storage units. The command ends with Error in packet. Reason: Unknown error.

This happens while the information of the P420i storage controller is accessed.

Anyone else experiencing this problem as well?

[Penguin1222]

We have the same problem with P4330 monitored by cacti , we can monitor the cluster level but not the node level. 

If we try to query the nodes directly the snmp daemon die 

[sbpdieck]

Hi Gert,

I am have the same issue on 4530 systems. Did you open a case with HP ? Or where you able to solve this yourself ?

Regards Cees

[L.G. Wieberdink]

Hello Cees,

I opened a case at HP about 5 weeks ago and spoke with an engineer about.

He was able to reproduce the problem by accessing the storage unit via a

backdoor mechanism. Using this method he was able to become root user

on the unit, where he issued the snmpwalk command. The command indeed

terminated with an error and we were kicked out off the Management Group.

He promised me to escalate this to Engrg.

I will check later on this weekend to see if there is any progress.

We saw this the first time when we used Cacti to produce performance reports.

-gw

[cw-sbp]

Hi Gert,

Interesting because HP told me there is no other customer with the same issue.

At the moment the case we have open is being escalated.

Regards Cees

[L.G. Wieberdink]

Hello Cees,

Just to inform you that our Case progress report says that they elevated our problem to Level 3 and that we will be contacted by HP lateron today. Our case # is 4645495160

rgds

[cw-sbp]

Hi Gert,

The case we have open is:  4645575924.

Regards Cees

[Prakash Singh_1]

Hi,

For P4000 SAN solutions querries you can also visit the HP Guided troubleshooting tree.

Below is the link for HPGT:

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-905&h_lang=en&h_cc=us&h_product=304617&h_audience=smb&h_client=s-h-e010-1&h_audiencerestrict=true&lang=en&cc=us

I work for HP

[cw-sbp]

Hi Prakasjh,

Thx for the url.

In the mean time HP confirmed that it is a bug and the our case is now under investigation of L4 (R&D) but no timeframe nor indication yet when a fix will be available

Regards Cees

[L.G. Wieberdink]

Got estimation yesterday that final patch will be released mid-September.

rgds,