StoreVirtual Storage
cancel
Showing results for 
Search instead for 
Did you mean: 

SV3200 Management Port Reset Help

SOLVED
Go to solution
Eggman_2112
Frequent Advisor

SV3200 Management Port Reset Help

We have a sv3200 returned from a customer. We are trying to login to the management port by following the guide:

i.e. set the laptop ip to 172.16.253.205 255.255.255.248 and trying to browse to https://172.16.253.201 through 3 different browsers. No ping either.

Now if I setup my mini-network with my router, the management port appears to get an IP and i can ping it but still no luck logging in with any browser through https.

I also tried putty to the micro usb serial service port but i didn't see anything in there for changing any ip or factory resetting.

So it seems there is no way to reset these back to factory configuration without doing that through the management port with a browser.

It almost seems like they disabled web management and set the management port to dhcp.

Whats the best way to try and get the management web page working or reset the IP configuration back to factory configuration so we can access that.

Thanks for your time,

Robert

IT Manager
13 REPLIES
SVprodmgr
Frequent Advisor

Re: SV3200 Management Port Reset Help

There is a reimaging process that needs to be followed to reset the SV3200 back to factory settings.  If you have access to the HPE Services Access Workbench, then you can follow the reimaging process to get it back to factory settings.

Amy Mitchell

HPE StoreVirtual Product Manager

 

I'm an HPE employee working in product management
Eggman_2112
Frequent Advisor
Solution

Re: SV3200 Management Port Reset Help

After working with HPE Support we have found the process:

The trick is that the micro USB port actually has 4 different serial connections in one port then you download the Field Restore Image and put that on your USB key and put the USB key in the USB connector on the outside of the controller - we used AX694-10511. You use the 3rd serial port with putty and you will have access to a special menu OS menu that will let you reimage each controller individually. Just contact HPE support and they will send you complete instructions with pictures.

 

IT Manager
Eggman_2112
Frequent Advisor

Re: SV3200 Management Port Reset Help

Here is a picture of the menu you would get by using the 3rd serial port of micro USB serial connector. When you have the USB key with the field restore image then you will get an option to "Boot from USB thumb drive" Once you get that far the rest is pretty easy.

IT Manager
jchen522
Occasional Advisor

Re: SV3200 Management Port Reset Help

How do you access the field restore image?  I opened a case with HPE tech support and they still have not called me back yet.

Eggman_2112
Frequent Advisor

Re: SV3200 Management Port Reset Help

Here's link to mine - all tools and instructions - better hurry they will take it down...

 
I just know the software image part number is AX694-10511 You put https: in front...
IT Manager
jchen522
Occasional Advisor

Re: SV3200 Management Port Reset Help

Thank you!!!!!!!!

Karabaja996
Occasional Visitor

Re: SV3200 Management Port Reset Help

Could you post it again. or provide me info some other way

I have same problem and link is down

I know management IP and I can open login screen but don`t have credentials

Please help

Eggman_2112
Frequent Advisor

Re: SV3200 Management Port Reset Help

Here's a new link it should be good:

https://mega.nz/#F!AV9iWYoB!tyKYC1UNxS1wbEiNvEVmKw

 

IT Manager
Karabaja996
Occasional Visitor

Re: SV3200 Management Port Reset Help

you are a life saver

Thank you very much

Eggman_2112
Frequent Advisor

Re: SV3200 Management Port Reset Help

Thanks if you can give kudos when you have a minute that would be great.
Trying to build up my reputation 

IT Manager
RobertKabwogi
Regular Visitor

Re: SV3200 Management Port Reset Help

will this process cause data loss?
RobertKabwogi
Regular Visitor

Re: SV3200 Management Port Reset Help

did you manage to solve it without losing data?

Eggman_2112
Frequent Advisor

Re: SV3200 Management Port Reset Help

Reimaging the controllers will remove all data so there is no way to reset the password without reimaging the controllers and erasing all the drive configuration that I know of.

This would be a good time to remind anyone of the data 3-2-1 rule. always have 3 copies of the data including original data, a local backup and offsite or cloud backup to avoid losing data which has saved me several times.

If you have a a support agreement or warranty on that product you may be able to contact HPE support as they can sometimes generate time limited passwords for some storage devices.

 

IT Manager