VSA upgrade woes

[jmurphy_1]

I attempted to upgrade a VSA from 8.1 to 9.0 yesterday. The upgrade failed, and the unit rebooted but never came up to a login prompt. CPU was pegged at 100%. After the frustration that is trying to get someone on the phone, I surrendered control of my workstation for over an hour while the tech investigated. It appears to me that there was some disk corruption. They were able to pull the upgrade logs off of the VSA after booting from a linux CD and mounting the partitions.

I'm still waiting to hear back. I was told that I could install a new VSA and replace the old one's boot vmdk with the new. I did this and the data is not there. It appears that the raid was recreated.

On a more positive note, upgrade of two physical nodes went fine.

[dolbnyc]

The support wait time is terrible!