- Community Home
- >
- Storage
- >
- Midrange and Enterprise Storage
- >
- StoreVirtual Storage
- >
- Re: error when attempting to upgrade: “can’t retri...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-16-2012 11:27 AM
01-16-2012 11:27 AM
error when attempting to upgrade: “can’t retrieve alarm list”
The “can’t retrieve alarm list” error is preventing me from upgrading to San/iQ 9.5
What's the deal? The nodes appear to be functioning well, but with this error we are reluctant to put production resources on the storage (it's pretty new - purchased last spring, just recently installed).
Ideas?
- Tags:
- upgrade
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-16-2012 11:35 AM
01-16-2012 11:35 AM
Re: error when attempting to upgrade: “can’t retrieve alarm list”
attached are screen shots of the actual errors. Anyone else seen this? These nodes should have full internet access, and clearly the CMC can communicate with the nodes ... I'm at a loss to understand what may be going on.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-16-2012 11:53 AM
01-16-2012 11:53 AM
Re: error when attempting to upgrade: “can’t retrieve alarm list”
this is a network issue.
The machine you are running the upgrade from is it muliti-honned?
If so disalbe the the NIC that is not attached to the san.
Also they are a couple of patches you might need to intstall before you do the actual upgrade.
When you start the CMC look at the alarms list and it probably says something like "warnning alarms may not be available". If so you have to make that error go away first.
From what version of SANIq are you trying to upgrade from?
how many nodes?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-16-2012 12:26 PM
01-16-2012 12:26 PM
Re: error when attempting to upgrade: “can’t retrieve alarm list”
the CMC machine is not multi-homed
We do have the "warnning alarms may not be available" message - but I can see nothing wrong with the environment that would prevent the CMC from communicating with the nodes, or the nodes with the CMC. In short - I have no idea how to make that go away.
I've seen this at one other site, and when I mentioned it to an HP tech, he said it was "spurious" and it did not prevent that unit from upgrading.
2 nodes, I believe they are 9.0 (whatever nodes were shipping back in spring 2011)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-16-2012 01:33 PM
01-16-2012 01:33 PM
Re: error when attempting to upgrade: “can’t retrieve alarm list”
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-16-2012 02:05 PM
01-16-2012 02:05 PM
Re: error when attempting to upgrade: “can’t retrieve alarm list”
its not patch 100111 its patch 10105 its a support mode only function.
So if you want you can contact support or do a search for that on this site.
You will need to edit the preferences.txt file to install.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-16-2012 02:21 PM
01-16-2012 02:21 PM
Re: error when attempting to upgrade: “can’t retrieve alarm list”
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-16-2012 03:41 PM
01-16-2012 03:41 PM
Re: error when attempting to upgrade: “can’t retrieve alarm list”
it means you have to "hack" the preferences.txt file and make it support mode.