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3800-24G-2SFP+ Chassis Shutdown due to Multiple Fan Failures

Brju
Occasional Visitor

3800-24G-2SFP+ Chassis Shutdown due to Multiple Fan Failures

HI All.,

We are received log message on  switch HP 3800-24G-2SFP+ (VersionKA.15.16.0008) as below :

02/23/16 08:04:12 00553 chassis: Chassis Shutdown due to Multiple Fan Failures
W 02/23/16 08:10:57 00553 chassis: Chassis Shutdown due to Multiple Fan Failures
W 02/23/16 08:17:43 00553 chassis: Chassis Shutdown due to Multiple Fan Failures

And start packet drop to switch.

Any idea what can be soultion , do switch need to upgrdae software or raise case with HP ?

Many Thanks

Brijesh Patel

 

1 REPLY
TerjeAFK
Respected Contributor

Re: 3800-24G-2SFP+ Chassis Shutdown due to Multiple Fan Failures

We have had multiple fan failures in our 3800 switches over the past year, and the solution has always been to contact HPE support and get a replacement switch.