Error HP5308

[AnatoliyM]

oday we have failed to switches, HP5308. Since that's such statement.
W 06/01/11 12:37:55 chassis: Lost Communication with Slot G
I 06/01/11 12:37:55 ports: port G1 is now off-line
I 06/01/11 12:37:56 chassis: Slot G Downloading
I 06/01/11 12:38:00 chassis: Slot G Download Complete
W 06/01/11 12:38:07 chassis: Slot G Software exception at msgSys_drv.c: 529 - in
'eDrvPoll', task ID = 0x402f1284
-> Internal error
I 06/01/11 12:38:11 chassis: Slot G Ready
I 06/01/11 12:38:20 ports: port G1 is now on-line

Software revision: E.11.21
ROM Version: E.05.05
SW-111# sh modules

Status and Counters - Module Information

Slot Module Description Serial Number
----- ---------------------------------------- --------------
A ProCurve J4820B XL 10/100-TX module SG546RC08C
B ProCurve J4820B XL 10/100-TX module SG546RC086
C ProCurve J4820B XL 10/100-TX module SG543RC0MF
D ProCurve J4820B XL 10/100-TX module SG543RC0UP
E ProCurve J4820A XL 10/100-TX module SG321KZ3T8
F ProCurve J4820B XL 10/100-TX module SG543RC0EF
G ProCurve J4878A XL mini-GBIC module SG317AA0IP

transceivers

Transceiver Technical Information:
Port # | Type | Prod # | Serial # | Part #
-------+-----------+--------+------------------+----------
G1 | 1000LX | J4859A | P3P07W5 |


Can both realties explain this situation and what was the cause.

Thanks in advance
Anatoly
Zaporizhzhya Nuclear Power Plant

[Tore Valberg]

Hi

I would recommended you to contact support to get the latest software revision.

Tore

[AnatoliyM]

But on the official site (https: / / h10145.www1.hp.com/Downloads/SoftwareReleases.aspx? ProductNumber = J4819A & lang = en & cc = us & prodSeriesId = 82,373). We have the latest firmware

[Tore Valberg]

There are later version that has been released to support. The current support release is E.11.30

Your particular problem should be solved in E.11.23.

The best is to call by phone and open a case.

Tore

[AnatoliyM]

Sorry, but as an open case