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HP PCM Plus 3.0

Tarek_JW
Occasional Visitor

HP PCM Plus 3.0

I just updated the PCM with the latest patch and i started to get this message first login :
an error has occurred retrieving custom group from the server. The client must be restarted. i had restarted the server but still getting the same message.
4 REPLIES
Javed Padinhakara
Respected Contributor

Re: HP PCM Plus 3.0

this could occur possibly due to connectivity issues between client and server.

Can you try this sequence
a) Stop PCM Database service, PCM Server service, PCM Client
b)Start PCM Database service, PCM Server service and launch PCM client again?

Some followup Q's:
a) Do you get this when launching the PCM client from same machine as PCM server(local client) or from a remote client.
b) Before the update did you have custom group's created? IF so how many devices did each contain ( count )?

Javed
Tarek_JW
Occasional Visitor

Re: HP PCM Plus 3.0

had to restore a previous backup image and deleted the custom folder before install the new patch and it work fine.
Javed Padinhakara
Respected Contributor

Re: HP PCM Plus 3.0

Glad to know your problem got resolved!

`Javed

ps:Since I notice that this is your first post to the forum, wanted to remind of the ettique of assigning points (on a 1-10 scale)to people who have taken their time to reply to your questions...
ABBAD
Occasional Visitor

Re: HP PCM Plus 3.0

I have not backup image of PCM. How can i resolve the problem.

Thanks.