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тАО06-24-2010 12:20 AM
тАО06-24-2010 12:20 AM
we are experiencing an issue with ssh login on hp procurve switch series 5304xl/5308xl.
Since some days, when we try to access the switch, we are prompted in operator mode and the enable command reply with "access denied".
Only if we leave the operator session opened and connect again to the same switch we are able to access in manager mode.
Nobody ever had the same problem?
What could it be?
thanks
Solved! Go to Solution.
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тАО06-29-2010 05:59 AM
тАО06-29-2010 05:59 AM
Re: HP PROCURVE 5300series SSH LOGIN PROBLEM
maybe you can try to disable operator access to see if you can connect in manager mode at the first time with ssh.
After that try to add again operator mode with this command:
"password operator user-name
you will be prompted to enter a password for this login.
regards
manu
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тАО06-29-2010 06:48 AM
тАО06-29-2010 06:48 AM
Re: HP PROCURVE 5300series SSH LOGIN PROBLEM
I tried with command "no password operator" in order to disable operator access (but I m not sure this is the correct command) and then try again to login but I still couldn't access in manager mode the first time.
How can I disable the operator access?
thx
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тАО07-03-2010 02:05 PM
тАО07-03-2010 02:05 PM
Re: HP PROCURVE 5300series SSH LOGIN PROBLEM
You did not configure IP Authorized managers by any chance ?
When you say "Only if we leave the operator session opened and connect again to the same switch we are able to access in manager mode."
Do you mean you telnet to the switch from itself ?
HTH
Gerhard
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тАО07-09-2010 06:20 AM
тАО07-09-2010 06:20 AM
Re: HP PROCURVE 5300series SSH LOGIN PROBLEM
yes I have configured the switch with ' ip authorized-managers' in order to grant manager access from my workstation and it has always worked fine until just now.
I have not modified anything in the config of the switch but now it's impossible to access the switch in manager mode. I get always the console in operator mode!
Consider that I' m connecting to the switch trough SSH protocol with puTTY client, not telnet.
So, after the first login attempt (I am in operator mode) , I leave the session opened and launch another separate session with puTTY to the same switch (this was what I meant). Magically now the switch give me the manager prompt.
In addition I noticed that also the serial port does not work anymore.
This problem is strange because it happened at the same time on three switches in our network.
The switches are all the same model (5300xl) and have the same software version E.11.10.
thanks for your support,
Tommaso
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тАО07-09-2010 10:01 AM
тАО07-09-2010 10:01 AM
Re: HP PROCURVE 5300series SSH LOGIN PROBLEM
Would you mind posting a switch config( off course stripping of snmp communities and keys) but if you can leave the IP addies and give us your station IP it would be great.
If you can get the output of show system it would also be good.
If you login with the first user and become operator, and then the second user as manager
run the command "show telnet" in both cases
HTH
Gerhard
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тАО07-11-2010 11:56 PM
тАО07-11-2010 11:56 PM
Re: HP PROCURVE 5300series SSH LOGIN PROBLEM
Here you will find attached file with the required output of a switch.
Still waiting for your answer.
Thank you very much
Tommaso
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тАО07-12-2010 01:39 PM
тАО07-12-2010 01:39 PM
SolutionIt all looks sane to me. . You might want to check there is a newer software version on the web.
There is a console hang fix. I do not think it is applicable offhand though.
You might want to concider logging a call with HP.
HTH
Gerhard
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тАО07-12-2010 11:06 PM
тАО07-12-2010 11:06 PM
Re: HP PROCURVE 5300series SSH LOGIN PROBLEM
I see that there is a new software version so I'll try to upgrade before contact HP support.
best regards
Tommaso