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HP5304 (J4850A) HeartBeat failure

steve dowling
Occasional Advisor

HP5304 (J4850A) HeartBeat failure


I've just cold-booted a 5304 (layer-2) switch. I'm now getting warning messages in my logfile about the (unused) 4-port Gig SX module in slot A. Messages are: "Slot A NCI Error IntReg=0x4000" and "Slot A Heartbeat Failure.Module no longer responsive to the masterIP=0x40171c5c Task='tDevPollRx' Task ID="

Interestingly, this seems to recur after replaceing the module, and even after replacing the chassis!

Am I looking at a config problem? an environment problem? Any ideas as to where I should look next?

cenk sasmaztin
Honored Contributor

Re: HP5304 (J4850A) HeartBeat failure

hi steve
your problem on switch chassis
call to your local hp support team

Lost Communication with Slot

warning Communication with the specified slot was lost.