Loss connection to multiple device on port ...

[Roberto Alberti]

Hi
I have some problems with a HP 4108GL switch.
Around 13:00 users call me: they're unable to save their file on the servers.
I checked the mapped network drive, all seems to be OK.

The console switch (http:\\192.168.0.1) reports some errors:
'Lost connection to multiple device on port: AX'
'Lost connection to multiple device on port: DY'.

The log opened from a telnet session reports this messages:

I 11/15/02 13:01:03 chassis: Slot A Downloading
I 11/15/02 13:01:08 chassis: Slot A Download Complete
W 11/15/02 13:01:16 chassis: Slot A Assertion failed: soc->soc_link_pause > 0, f
I 11/15/02 13:01:33 chassis: Slot A Ready

What's happened ?
What was downloading the Slot A inserted in the switch ? Updated Firmware ? From where ?

Thanks

[Ron Kinner · Accepted solution]

Just a guess but it looks to me like your card in slot A rebooted itself for some reason. Then in the process of downloading the config info from the management CPU it had a little problem which apparently wasn't too serious. This may have been part of a system wide reboot because of a power outage or software bug. If by itself it may just mean you need to shutdown and reseat the card in slot A. Or it could mean that the card is failing or that it has a bug in its code.

show version
(on a Cisco it tells you why its last reboot happened and when)
or
show tech
may give you more info. Show tech will give you a giant file so you need to set your terminal to capture/log it.

Ron

[Louis Goeppinger]

Hello Roberto,
I have heard of the ???assertion failed??? error in the HP Procurve Switch 4100GL series, for this error it would be best to call the Customer Support Center in your region of the world, which I believe would be Amsterdam. They can be reached at: + 31 (0)20 606 8751
You should do the show tech as Ron suggested before calling in, as the engineers in Amsterdam will need that information to determine the next step.
Louis

[Roberto Alberti]

Many thanks to Arimo,Ron and Louis.

The software release G.05.01 should correct the bug.
( See the list of problems resolved in that release: PR_4229: Module Crash: A module may crash with a message similar to:
-> Assertion failed: soc->soc_link_pause >0,f


(ftp://ftp.hp.com/pub/networking/software/nw293_readg502.html : Software Version G.xx.xx Information for the Switch 4104GL and Switch 4108GL)

Thank you !

Roberto

[Louis Goeppinger]

Hi Roberto,
I did not realize that the Assertion failure was addressed by the G.05.01 firmware. The latest firmware is G.05.04, and does have the fix included for the assertion failure. I need to remember to look at the items that have been fixed in each roll of the code.
Louis

[Roberto Alberti]

Hi Louis
I was wrong.
I've downloaded the two latest release available (G.05.02 - G.05.04).
Thanks again.

Roberto

[hi-thinking]

Dear all,

Please help me to find out the solution for solving the issues with my HP procurve switches. Model:Procurve 2610 (J9087A)

When i checked the port status i can find out the following error messages:

Error message 1: Excessive CRC / alignment errors 

Error message 2: Lost communication to multiple devices

Please help me to solve these issues with my swtiches; 

I would like to know is this serious issue ?

What may be the reason for this errors?

Thanking you all in advance

hi-thinking

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@Roberto Alberti wrote:
Hi
I have some problems with a HP 4108GL switch.
Around 13:00 users call me: they're unable to save their file on the servers.
I checked the mapped network drive, all seems to be OK.

The console switch (http:\\192.168.0.1) reports some errors:
'Lost connection to multiple device on port: AX'
'Lost connection to multiple device on port: DY'.

The log opened from a telnet session reports this messages:

I 11/15/02 13:01:03 chassis: Slot A Downloading
I 11/15/02 13:01:08 chassis: Slot A Download Complete
W 11/15/02 13:01:16 chassis: Slot A Assertion failed: soc->soc_link_pause > 0, f
I 11/15/02 13:01:33 chassis: Slot A Ready

What's happened ?
What was downloading the Slot A inserted in the switch ? Updated Firmware ? From where ?

Thanks

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