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Lost Communications detected - Heart Beat

HIZIR
Occasional Visitor

Lost Communications detected - Heart Beat

Hi;
I have "Lost Communications detected - Heart
Beat Lost(52) "
problem on Procurve 5406zl switch. When it create to this error log; some modules made reboot on switch.

I changed software version ( K.14.60 ) but; I didnt fixed this problem. Now; K.14.47 software version running on switch. I called HP support center. They are searching but they didnt any detail for this problem.

Did you live same problems on Procurve switchs?
7 REPLIES
Erdogan Temur
Honored Contributor

Re: Lost Communications detected - Heart Beat

Hi Hizir,

My recommendation,
K.14.60 version reinstal and than disable SLFOW from ProCurve Manager or remove this switch from PCM (if the issue worsens, see if shutting down PCM helps)
Reseat module (or move to another slot and see if the problem moves - can swap modules around)Monitor.
Replace module if it happens again

Regards.
Erdogan
Regards,
Erdogan Temur
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HIZIR
Occasional Visitor

Re: Lost Communications detected - Heart Beat

Hi Erdogan;

I made SFLOW to disable 5 days ago. But state same.

I think this is management modul problem but Im not sure.
Erdogan Temur
Honored Contributor

Re: Lost Communications detected - Heart Beat

ok. then replace the module.
Regards.
Regards,
Erdogan Temur
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J.Somero
Occasional Visitor

Re: Lost Communications detected - Heart Beat

Hi,
I have one 5406zl switch out of 30 that is behaving similar. Support sent us a new chassis, no help. Then we changed the power units, no change. Then we changed power feeds to an other phase, no change.
We have in slot A and B J9308A (20TP+4SFP), and slots C-F J9307A 24TP modules.
Modules A,B and C does this.
Changed the C-module, no change.
Unplugged the C-module, it started to report on D-module, and the reboot sequence is now D-B-A instead of C-B-A.

Anyone else having these problems, or has got rid of the trouble?
cenk sasmaztin
Honored Contributor

Re: Lost Communications detected - Heart Beat

this issue resolve K.15.01.0031 version

Software Fixes
Version K.15.01.0031
â   Module Crash (PR_0000043280) â With IP routing and QinQ enabled, a switch module may reboot unexpectedly
with a message similar to the following.
00374 chassis: Ports C: Lost Communications detected - Heart Beat Lost

last software version K.15.03.0007

please update your switch and say me result
cenk

J.Somero
Occasional Visitor

Re: Lost Communications detected - Heart Beat

Hi,
I have K.15.04.0003 in the switch.
starfirezczc
Occasional Visitor

Re: Lost Communications detected - Heart Beat

you can try K15.05.002
you can log a case adn ask for it.